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pmcinnis
Helper III
Helper III

Why am I getting this error message when approving a solution? Kudos button doesn't work either

When I click the 'approve as solution' button, the solution doesn't get checked/approved as the solution. Instead I get the error message screenshotted below. Also the kudos button doesn't work - kudos just stays at zero. IT support at my organization confirmed that my browser supports Javascript and that Javascript is enabled. I definitely click the appropriate buttons to approve the solution and give kudos, I don't use the action URL directly in the browser address  bar.

 

error message - can't approve solutions.PNG

1 ACCEPTED SOLUTION
Megha166
Employee
Employee

Try using different browser like Google Chrome or Edge or Mozilla.

View solution in original post

2 REPLIES 2
Megha166
Employee
Employee

Try using different browser like Google Chrome or Edge or Mozilla.

Thanks, problem is solved in Google Chrome

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