We're unable to connect to the model - Power BI Desktop Startup

[mjchavezr]

I can't start Power BI, downloaded from Microsoft Store.

When Power BI is loading, I receive the following error.

Feedback Type:
Frown (Error)

Timestamp:
2020-04-24T07:42:34.4890632Z

Local Time:
2020-04-24T02:42:34.4890632-05:00

Session ID:
b990f2bf-cee3-4f79-b3df-196d081266f9

Release:
March 2020

Product Version:
2.79.5768.1082 (20.03) (x64)

Stack Trace:
at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass2_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

OS Version:
Microsoft Windows NT 10.0.18363.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 528040]

Peak Virtual Memory:
37.4 GB

Private Memory:
355 MB

Peak Working Set:
434 MB

IE Version:
11.778.18362.0

User ID:
ac060e0b-3215-4ec4-bc0b-44b1a7abd1ec

Telemetry Enabled:
True

DPI Scale:
175%

Supported Services:
Power BI

[v-deddai1-msft · Accepted solution]

Hi @mjchavezr ,

Would you please try to downgrade the desktop to the one released in Feb?  And you can download the Feb version of desktop from https://docs.microsoft.com/en-us/power-bi/desktop-latest-update-archive

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Best Regards,

Dedmon Dai

[Greg_Deckler]

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".