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User has trial license but can view one workspace but not another?

Clients has trial license. They can view one report, however cannot view another one created in another workspace. 

Do you know why this is? 

We have permissioned them to the other workspace (which they cannot view) as "Viewer"



Super User
Super User

Hey @Mary15977 ,


is there an error message? Is the other worspace premium per user?

Or is the report just empty and won't show values?


If you need any help please let me know.
If I answered your question I would be happy if you could mark my post as a solution ✔️ and give it a thumbs up 👍

Best regards

Follow me:

Hi Denis, 


Thank you for the reply. 

An error message will appear saying that they need a premium license. 


Both users have a pro license, they view one report and not another. Do you know this is? Is this their premission setting? They only need to view the report. 


Kind regards,



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