Urgent request: Email subscription - delay

[EmaVasileva]

Hi team, 

I am trying to setup email subscription at exact 9:15 am everyday but the report gets delayed by 15-30 min and sometimes even more.

Not sure why this is happening and I need an urgent resolution as the report is very important,so I will really appreciate some help here. 

Thank you.

[v-xiaoyan-msft · Accepted solution]

Hi @EmaVasileva ,

There should be many factors to caused the delay. It's hard to determine the specific reason of the delay.

You could check if your report hit the limitations.

Or you can check if this similar case is helpful to you:Email Subscriptions Delay 

In addition, If you have a Pro account, you could create a support ticket here. it is free.

Hope it helps,

Community Support Team _ Caitlyn Yan

If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

[lbendlin]

There is no delivery guarantee or speed SLA for email services. You can't really influence what any of the SMTP servers in the delivery chain are doing.