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Update immediately cancels

Hi,

 

I'm trying to update to the latest version of PowerBI and am facing an issue other users have experienced. However, I have not been able to solve it using the strategies suggested.

 

I am unable to install Power BI Desktop (x64) since it will prompt me with "Are you sure you want to cancel Microsoft Power BI Desktop (x64) installation?" right after I click 'Next' on the first screen.  It seems to freeze and I have to use task manager to close it. I have verified that my computer is 64 bit and have tried the 32 bit installer just in case. I am on a remote machine and don't have access to the admin account, but I do have admin privileges. But running the install with admin privileges does not solve the problem.

 

 

Here are the logs:

 
 
 
[36AC:3370][2020-10-22T09:16:08]i001: Burn v3.11.1.2318, Windows v10.0 (Build 14393: Service Pack 0), path: C:\Users\micherre\AppData\Local\Temp\{628A2DFA-7069-46FB-BAF8-65645BE5FF56}\.cr\PBIDesktopSetup_x64.exe
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'ACCEPT_EULA' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'LANGUAGE' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'ENABLECXP' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'INSTALLDESKTOPSHORTCUT' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'INSTALLLOCATION' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'INTERNETEXPLORERVERSION' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'NETFRAMEWORK45' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'REG_ENABLECXP' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'REG_INSTALLDESKTOPSHORTCUT' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'REG_SHOWLEADGENDIALOG' to value ''
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'UPDATE_CHECK_URL' to value 'https://go.microsoft.com/fwlink/?LinkID=524399'
[36AC:3370][2020-10-22T09:16:08]i000: Initializing numeric variable 'UICULTURECHANGED' to value '0'
[36AC:3370][2020-10-22T09:16:08]i000: Initializing string variable 'DISABLE_UPDATE_NOTIFICATION' to value '0'
[36AC:3370][2020-10-22T09:16:08]i009: Command Line: '-burn.clean.room=C:\Users\micherre\Downloads\PBIDesktopSetup_x64.exe -burn.filehandle.attached=468 -burn.filehandle.self=472 -log log4.log'
[36AC:3370][2020-10-22T09:16:08]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\micherre\Downloads\PBIDesktopSetup_x64.exe'
[36AC:3370][2020-10-22T09:16:08]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\micherre\Downloads\'
[36AC:3370][2020-10-22T09:16:09]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\micherre\Downloads\log4.log'
[36AC:3370][2020-10-22T09:16:09]i000: Setting string variable 'WixBundleName' to value 'Microsoft PowerBI Desktop (x64)'
[36AC:3370][2020-10-22T09:16:09]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'
[36AC:3370][2020-10-22T09:16:09]i000: Loading managed bootstrapper application.
[36AC:3370][2020-10-22T09:16:09]i000: Creating BA thread to run asynchronously.
[36AC:1524][2020-10-22T09:16:09]i000: Loading localizations.
[36AC:1524][2020-10-22T09:16:09]i000: Initializing default culture.
[36AC:1524][2020-10-22T09:16:09]i000: Setting fall-back culture of localization service instance: en-US
[36AC:1524][2020-10-22T09:16:09]i000: Command.Display = Full
[36AC:1524][2020-10-22T09:16:09]i000: Command.Action = Install
[36AC:1524][2020-10-22T09:16:09]i000: Parsing command line agruments.
[36AC:1524][2020-10-22T09:16:09]i000: Creating service task
[36AC:1524][2020-10-22T09:16:09]i000: Waiting for creation of main window...
[36AC:3514][2020-10-22T09:16:09]i000: Application.EnableVisualStyles()
[36AC:3514][2020-10-22T09:16:09]i000: Application.SetCompatibleTextRenderingDefault(false)
[36AC:3514][2020-10-22T09:16:09]i000: Creating main window
[36AC:3514][2020-10-22T09:16:09]i000: EnableMainWindow(enable = False)
[36AC:3514][2020-10-22T09:16:09]i000: Disabling UI interaction until detect complete
[36AC:3514][2020-10-22T09:16:09]i000: EnableMainWindow(enable = False)
[36AC:3514][2020-10-22T09:16:09]i000: Running boostrapper UI
[36AC:3514][2020-10-22T09:16:09]i000: Setting mainWindowHandle value to 3342948
[36AC:3514][2020-10-22T09:16:09]i000: Setting uiLoadedEvent to syncronize with the main thread.
[36AC:1524][2020-10-22T09:16:09]i000: Status of created UI task: Running
[36AC:1524][2020-10-22T09:16:09]i000: Call detect packages
[36AC:3370][2020-10-22T09:16:09]i100: Detect begin, 2 packages
[36AC:3370][2020-10-22T09:16:09]i000: OnDetectBegin(Installed = False)
[36AC:3514][2020-10-22T09:16:09]i000: Swithcing to Select Language page
[36AC:3370][2020-10-22T09:16:09]i000: Setting string variable 'NETFRAMEWORK45' to value '394802'
[36AC:3370][2020-10-22T09:16:09]i102: Detected related bundle: {a4c3fed2-bd6f-41b8-a09b-dd33ea202df7}, type: Upgrade, scope: PerMachine, version: 2.76.5678.782, operation: MajorUpgrade
[36AC:3370][2020-10-22T09:16:09]i000: OnDetectRelatedBundle(BundleTag = ProductCode = {a4c3fed2-bd6f-41b8-a09b-dd33ea202df7} Operation = MajorUpgrade PerMachine=True RelationType=Upgrade Version=2.76.5678.782 Result=None)
[36AC:3370][2020-10-22T09:16:09]i102: Detected related bundle: {ae8c0c71-0c83-46ed-838c-891a53e5fd3d}, type: Upgrade, scope: PerMachine, version: 2.75.5649.801, operation: MajorUpgrade
[36AC:3370][2020-10-22T09:16:09]i000: OnDetectRelatedBundle(BundleTag = ProductCode = {ae8c0c71-0c83-46ed-838c-891a53e5fd3d} Operation = MajorUpgrade PerMachine=True RelationType=Upgrade Version=2.75.5649.801 Result=None)
[36AC:3370][2020-10-22T09:16:09]i052: Condition 'NETFRAMEWORK45 >= 394802' evaluates to true.
[36AC:3370][2020-10-22T09:16:09]i000: OnDetectPackageComplete(PackageId = NetFx462Web State = Present Status = 0)
[36AC:3370][2020-10-22T09:16:09]i103: Detected related package: {8554720e-a1ae-49cd-9fba-53006cc6749e}, scope: PerMachine, version: 2.76.5678.782, language: 0 operation: MajorUpgrade
[36AC:3370][2020-10-22T09:16:09]i000: OnDetectRelatedMsiPackage(PackageId=ProductMSI ProductCode={8554720e-a1ae-49cd-9fba-53006cc6749e} Operation=MajorUpgrade PerMachine=True Version=2.76.5678.782 Result=None)
[36AC:3370][2020-10-22T09:16:09]i000: OnDetectPackageComplete(PackageId = ProductMSI State = Absent Status = 0)
[36AC:3370][2020-10-22T09:16:09]i101: Detected package: NetFx462Web, state: Present, cached: None
[36AC:3370][2020-10-22T09:16:09]i101: Detected package: ProductMSI, state: Absent, cached: None
[36AC:3370][2020-10-22T09:16:09]i104: Detected package: ProductMSI, feature: PowerBI, state: Absent
[36AC:3370][2020-10-22T09:16:09]i000: OnDetectComplete(Status = 0)
[36AC:3370][2020-10-22T09:16:09]i000: RelatedMSI::Operation: MajorUpgrade
[36AC:3370][2020-10-22T09:16:09]i000: RelatedBundle::Operation: MajorUpgrade
[36AC:3514][2020-10-22T09:16:09]i000: EnableMainWindow(enable = True)
[36AC:3370][2020-10-22T09:16:09]i199: Detect complete, result: 0x0
[36AC:3514][2020-10-22T09:16:10]i000: Applying language transform: LANGUAGE =
[36AC:3514][2020-10-22T09:16:10]i000: Setting string variable 'LANGUAGE' to value ''
[36AC:3514][2020-10-22T09:16:10]i000: Setting string variable 'UICULTURECHANGED' to value '1'
[36AC:3514][2020-10-22T09:16:10]i000: Planning Install
[36AC:3514][2020-10-22T09:16:10]i000: EnableMainWindow(enable = False)
[36AC:3370][2020-10-22T09:16:10]i200: Plan begin, 2 packages, action: Install
[36AC:3370][2020-10-22T09:16:10]w321: Skipping dependency registration on package with no dependency providers: NetFx462Web
[36AC:3370][2020-10-22T09:16:10]i204: Plan 1 msi features for package: ProductMSI
[36AC:3370][2020-10-22T09:16:10]i203: Planned feature: PowerBI, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[36AC:3370][2020-10-22T09:16:10]i000: Setting string variable 'WixBundleRollbackLog_ProductMSI' to value 'C:\Users\micherre\Downloads\log4_000_ProductMSI_rollback.log'
[36AC:3370][2020-10-22T09:16:10]i000: Setting string variable 'WixBundleLog_ProductMSI' to value 'C:\Users\micherre\Downloads\log4_000_ProductMSI.log'
[36AC:3370][2020-10-22T09:16:10]i201: Planned package: NetFx462Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[36AC:3370][2020-10-22T09:16:10]i201: Planned package: ProductMSI, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[36AC:3370][2020-10-22T09:16:10]i207: Planned related bundle: {a4c3fed2-bd6f-41b8-a09b-dd33ea202df7}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[36AC:3370][2020-10-22T09:16:10]i207: Planned related bundle: {ae8c0c71-0c83-46ed-838c-891a53e5fd3d}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[36AC:3370][2020-10-22T09:16:10]i000: OnPlanComplete(Status = 0)
[36AC:3370][2020-10-22T09:16:10]i299: Plan complete, result: 0x0
[36AC:3370][2020-10-22T09:16:10]i300: Apply begin
[36AC:3370][2020-10-22T09:16:10]i010: Launching elevated engine process.
[36AC:3370][2020-10-22T09:16:11]i011: Launched elevated engine process.
[36AC:3370][2020-10-22T09:16:12]i012: Connected to elevated engine.
[1D88:22A0][2020-10-22T09:16:12]i358: Pausing automatic updates.
[1D88:22A0][2020-10-22T09:16:12]i359: Paused automatic updates.
[1D88:22A0][2020-10-22T09:16:12]i360: Creating a system restore point.
[1D88:22A0][2020-10-22T09:16:12]i362: System restore disabled, system restore point not created.
[1D88:22A0][2020-10-22T09:16:12]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7d17a4b8-e818-4dd0-91ac-5614e071f933}, options: 0x7, disable resume: No
[1D88:22A0][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to secure cache path: C:\ProgramData\Package Cache\
[1D88:22A0][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to secure cache directory: C:\ProgramData\Package Cache\
[1D88:22A0][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to create completed cache path for bundle.
[1D88:22A0][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to cache bundle from path: C:\Users\micherre\AppData\Local\Temp\{815B0502-B453-40F4-840B-D30D83358431}\.be\PBIDesktopSetup_x64.exe
[1D88:22A0][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to begin registration session.
[36AC:3370][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to begin registration session in per-machine process.
[36AC:3370][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to register bundle.
[36AC:3514][2020-10-22T09:16:18]i000: Exiting UI
[36AC:3370][2020-10-22T09:16:19]i399: Apply complete, result: 0x80070005, restart: None, ba requested restart: No

 

My issue is similar to https://community.powerbi.com/t5/Desktop/On-fresh-install-quot-Are-you-sure-you-want-to-cancel-Micro.... In the issue linked, the solution was to allow the system to create a restore point. Because of the way the desktop is configured, I cannot create a restore point. But the log seems to suggest that this is not the cause of the error. The initial error is

 

[1D88:22A0][2020-10-22T09:16:18]e000: Error 0x80070005: Failed to secure cache path: C:\ProgramData\Package Cache\

I verified that both the Admin and System have full access to the path. I do not know why the installer cannot secure the path.

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support
Community Support

@micherre

To install Power BI Desktop, make sure that your computer meets the minimum requirements. Check for antivirus software on the same machine. If so, make sure that you don't block Power BI desktop processes.

Paul Zheng _ Community Support Team
If this post helps, then consider Accept it as the solution to help other members find it faster.

View solution in original post

1 REPLY 1
Community Support
Community Support

@micherre

To install Power BI Desktop, make sure that your computer meets the minimum requirements. Check for antivirus software on the same machine. If so, make sure that you don't block Power BI desktop processes.

Paul Zheng _ Community Support Team
If this post helps, then consider Accept it as the solution to help other members find it faster.

View solution in original post

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