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pajekmichal
New Member

Unable to sign in to Power BI Desktop

Hi,

 

Until recently I was able to sign in using Power BI Desktop with no problems. But now I get the message that my e - mail address or password is not recognized (which is not true, cause I'm still able to log in to Power BI Service) (sorry for the screenshot in polish):Screen Shot 02-27-17 at 10.34 PM.PNG

 

Anyway - when I try recovering the password or resetting the account I'm being asked about my account name & see the Captcha password. When I enter both nothing happens, I only see the standby wheel going round:

 

Screen Shot 02-27-17 at 10.38 PM.PNG

Anybody got the same problem & has a solution?

 

Thanks,

 

 

Michael

 

1 ACCEPTED SOLUTION

Hi,

 

I've done all that before. What helped me was logging in Power BI Service, changing the password, signing out & then signing in again to both service and desktop.

 

Thanks,

 

Michal

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