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pajekmichal Frequent Visitor
Frequent Visitor

Unable to sign in to Power BI Desktop

Hi,

 

Until recently I was able to sign in using Power BI Desktop with no problems. But now I get the message that my e - mail address or password is not recognized (which is not true, cause I'm still able to log in to Power BI Service) (sorry for the screenshot in polish):Screen Shot 02-27-17 at 10.34 PM.PNG

 

Anyway - when I try recovering the password or resetting the account I'm being asked about my account name & see the Captcha password. When I enter both nothing happens, I only see the standby wheel going round:

 

Screen Shot 02-27-17 at 10.38 PM.PNG

Anybody got the same problem & has a solution?

 

Thanks,

 

 

Michael

 

1 ACCEPTED SOLUTION

Accepted Solutions
pajekmichal Frequent Visitor
Frequent Visitor

Re: Unable to sign in to Power BI Desktop

Hi,

 

I've done all that before. What helped me was logging in Power BI Service, changing the password, signing out & then signing in again to both service and desktop.

 

Thanks,

 

Michal

15 REPLIES 15
Community Support Team
Community Support Team

Re: Unable to sign in to Power BI Desktop

Hi @pajekmichal,

 

According to your description, you were unable to sign in to Power BI Desktop while you were able to log in to Power BI Service, right? What error message (please translate it to English) did it prompt when you failed to sign in? 

 

I would recommend you go to File -> Options and settings -> Options -> Diagnostics of Power BI desktop and click "enable tracing", and check the detailed logs in the traces folder.

 

Also please disable antivirus software and firewall on your machine to see whether issue persists. And check if any proxy settings prevent you from signing in.

 

If you still encounter this issue after trying above advice, please uninstall your current desktop and reinstall the latest version for a test.

 

Best regards,
Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
pajekmichal Frequent Visitor
Frequent Visitor

Re: Unable to sign in to Power BI Desktop

Hi,

 

I've done all that before. What helped me was logging in Power BI Service, changing the password, signing out & then signing in again to both service and desktop.

 

Thanks,

 

Michal

ZC1982 Frequent Visitor
Frequent Visitor

Re: Unable to sign in to Power BI Desktop

Hi,

I'm having difficulties signing into my Power BI account.

When I fill in my credentials, I get the message: We don't recognize this user ID or password
Be sure to type the password for your work or school account.

When I try to reset my password, I get the message: The user ID you entered does not exist. Please check that you have typed your user ID correctly.

When I try to make a new account I receive the message: We know you! You’re using daniel.marquina@dbschenker.com with another Microsoft service already. To finish signing up for Microsoft Power BI, sign in with your existing password.

However I am able to log into the https://community.powerbi.com (handle/nickname: ZC1982).

I have tried turning my ani-virus software and proxie settings off - no joy.

 

Can someone please guide me into the right direction.

 

Many thanks in advanvce.

sparkez Frequent Visitor
Frequent Visitor

Re: Unable to sign in to Power BI Desktop

Hi 

I have been having trouble signing in to the desktop as well. I've had no previous issues. Have recently downloaded the latest version of power bi. 

unable to sign in.PNG

 

 

 

 

 

 

 

jbud55 Regular Visitor
Regular Visitor

Re: Unable to sign in to Power BI Desktop

This is marked solved yet I do not see any solution.  I am having the exact same issue.  I cannot login to Power BI from the Power BI Desktop app.  I get stuck in a loop that either says Microsoft knows me (because I do have an TFS account using the same email address) or that Microsoft does not recognize the id.

 

Please help.  Thank you

jbud55 Regular Visitor
Regular Visitor

Re: Unable to sign in to Power BI Desktop

This does not help.  I am trying to signin into Power BI from the Desktop app, but I get the message that MS already knows me (I have TFS account using the same email) when I click the sign in button on that page, it takes me to a page to enter my email and password.  After entering both, I get an error stating that id does not exist.  If I try to change my password, it just sits at that page forever with spinning dots but nothing else happens.  I would love to demo this wonderfull tool to my organization however without being able to publish anything since i cannot log in... it is a non-starter.

jbud55 Regular Visitor
Regular Visitor

Re: Unable to sign in to Power BI Desktop

The solution for me turned out that I had to use the workemail + .onmicrosoft.com id  (bubba@domain.onmicrosoft.com) and the admin of Office365 had to reset my password.

pajekmichal Frequent Visitor
Frequent Visitor

Re: Unable to sign in to Power BI Desktop

Hi guys,

 

 

The solution worked for me - and some other people. This is why it's marked 'solved'. But today, after all the upgrades, it may not be solution anymore. I recommend creating a new thread or contacting Microsoft support.

 

Cheers,

 

Michal

eduardohass Visitor
Visitor

Re: Unable to sign in to Power BI Desktop

I resolved this question using username@domain.onmicrosoft.com, i was redirect to password page and there i changed my username to original username@domain.com and i didn't need insert my password and login was sucessfull.