cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
wicker4
Regular Visitor

Unable to sign in to ArcGIS on Power BI

I am unable to click on the sign in button on the ArcGIS Maps for Power BI visual.  When I add the visual, I get the following.  However, nothing happens when I click on the sign in button.  It looks like the www.arcgis.com address is grayed out.  I was able to sign on a few weeks ago, and all I did was open the visual and click on the sign in button.  Now, I am unable to do so.  I am trying to log in just to the ArcGIS Online and not ArcGIS Enterprise.

 

PowerBI_ArcGIS.png   

 

On the map I created few weeks ago, my log in to ArcGIS must have expired.  I get the following when I click on the profile under ArcGIS for Power BI, but I am unable to click the profile picture or anywhere that allows me to resign on.  I am able to click the learn more button, but that just directs me to find out about ArcGIS products.

 

  Power BI_ArcGISProfile.png

 

Does anyone have any suggestions on how I could sign in to ArcGIS through Power BI?  I can create a map, just by dragging my information.   However, I am trying to create a report that I can later publish and I am unable to publish a report with a map unless I am signed on to ArcGIS through Power BI.

1 ACCEPTED SOLUTION

Hi @wicker4 ,

 

The October version has been released, please check.

https://www.microsoft.com/en-us/download/details.aspx?id=58494 

 

Best Regards,

Jay

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.

View solution in original post

34 REPLIES 34
Cwhite2191
New Member

I am still having the issue stated above. I did all the troubleshooting mentioned and have the current updated PBI Mar 2022. Has anyone figured out the issue?

neil37
Advocate I
Advocate I

I use the October Version 2.98.683.0 64-bit (.exe version) and I do the following steps about 1x week for non-published .pbix where I may be editing or doing a brief demo where maps are needed. 

  1. Close PowerBI
  2. Clear the folders in the following locations: 
    • .exe version— %LocalAppData%\Microsoft\Power BI Desktop (for example, <user>\AppData\Local\Microsoft\Power BI Desktop)
    • Microsoft Store version— C:\Users\<user>\Microsoft\Power BI Desktop Store App
  3. Delete the folder named CEF.
  4. Delete the folder named Cache.
  5. Restart the machine.
Syndicate_Admin
Administrator
Administrator

Hi, I'm having the same problem, it won't let me log in to my ArcGIS Enterprise account on desktop or web

So we still have the problem but I did manage to figure out it is 100% some of our enterprise secuirty software installed on our company computers that keeps interfeering with it. All attempts to clear the cache, etc, don't make a bit of difference. I flagged for my company but have taken to simply logging on to my company acounts from a different laptop in order to do the final posting. 

I have the same problem. I did what you did and used a non company laptop with my company account.

rloffinghs
New Member

I am having the same issue as described in the original post, however, my Power BI is up to date through 12/21/2021. I have tried restarting, reopening, etc. but it seems that this issue may be a bug. Please advise

shwetzash
Frequent Visitor

@v-jayw-msft please help us we are stranded 😞

wicker4
Regular Visitor

I can no longer log in to ArcGIS on any of my desktop Power BI files.  I can log in to ArcGIS in the online version of Power BI.  It is strange since I was able to log in fine on my desktop files until about a month and a half ago.

This solution worked for me:

  1. Clear the folders in the following locations: 
    • .exe version— %LocalAppData%\Microsoft\Power BI Desktop (for example, <user>\AppData\Local\Microsoft\Power BI Desktop)
    • Microsoft Store version— C:\Users\<user>\Microsoft\Power BI Desktop Store App
  2. Delete the folder named CEF.
  3. Delete the folder named Cache.
  4. Restart the machine.
fedderw
Regular Visitor

In the Store version there appears to be no folder named "CEF". Is this expected?

shwetzash
Frequent Visitor

Thanks!! Neil. I did the 1,2, 4 but forgot step 3. So thanks for reminding me.  It works now.

@wicker4 I hope someone solves this issue soon. Its an important part of one of my projects. 

Try this after unhiding hidden folders: 

 

  1. Clear the folders in the following locations: 
    • .exe version— %LocalAppData%\Microsoft\Power BI Desktop (for example, <user>\AppData\Local\Microsoft\Power BI Desktop)
    • Microsoft Store version— C:\Users\<user>\Microsoft\Power BI Desktop Store App
  2. Delete the folder named CEF.
  3. Delete the folder named Cache.
  4. Restart the machine.
shwetzash
Frequent Visitor

Solution posted by @v-jayw-msft did not work for me either. Everything was working fine just week ago. 

shwetzash
Frequent Visitor

I am having the exact same issues as this. Anyone come up with a solution yet??

wicker4
Regular Visitor

I have the following Version: 2.97.921.0 64-bit (September 2021).  I was using the same version a few weeks ago and I did get a pop up when I clicked the sign in button.  Maybe I need to update to the October version?  When I go to https://www.microsoft.com/en-us/download/details.aspx?id=58494, all I see is the September version.  Do you know how I would download the October version?

Hi @wicker4 ,

 

The October version has been released, please check.

https://www.microsoft.com/en-us/download/details.aspx?id=58494 

 

Best Regards,

Jay

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.

THANK YOU!

Is anyone having this issue again right now? We had it in November, and with the December update it started working again. We went to update our map with new data this week and it is the exact same issue again. Tried all of the methods in this thread but no luck. 

 

We do use Zscaler, and another person I know had this issue and thought it was related to that, but we are just not sure.

 

Any thoughts would be very welcome!

Degnamite
Frequent Visitor

Hi galmon,

I have the same issue

Helpful resources

Announcements
Microsoft Build 768x460.png

Microsoft Build is May 24-26. Have you registered yet?

Come together to explore latest innovations in code and application development—and gain insights from experts from around the world.

May 23 2022 epsiode 5 without aka link.jpg

The Power BI Community Show

Welcome to the Power BI Community Show! Jeroen ter Heerdt talks about the importance of Data Modeling.

Power BI Dev Camp Session 22 with aka link 768x460.jpg

Check it out!

Mark your calendars and join us on Thursday, May 26 at 11a PDT for a great session with Ted Pattison!

charticulator_carousel_with_text (1).png

Charticulator Design Challenge

Put your data visualization and design skills to the test! This exciting challenge is happening now through May 31st!