cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
wicker4
Regular Visitor

Unable to sign in to ArcGIS on Power BI

I am unable to click on the sign in button on the ArcGIS Maps for Power BI visual.  When I add the visual, I get the following.  However, nothing happens when I click on the sign in button.  It looks like the www.arcgis.com address is grayed out.  I was able to sign on a few weeks ago, and all I did was open the visual and click on the sign in button.  Now, I am unable to do so.  I am trying to log in just to the ArcGIS Online and not ArcGIS Enterprise.

 

PowerBI_ArcGIS.png   

 

On the map I created few weeks ago, my log in to ArcGIS must have expired.  I get the following when I click on the profile under ArcGIS for Power BI, but I am unable to click the profile picture or anywhere that allows me to resign on.  I am able to click the learn more button, but that just directs me to find out about ArcGIS products.

 

  Power BI_ArcGISProfile.png

 

Does anyone have any suggestions on how I could sign in to ArcGIS through Power BI?  I can create a map, just by dragging my information.   However, I am trying to create a report that I can later publish and I am unable to publish a report with a map unless I am signed on to ArcGIS through Power BI.

1 ACCEPTED SOLUTION

Hi @wicker4 ,

 

The October version has been released, please check.

https://www.microsoft.com/en-us/download/details.aspx?id=58494 

 

Best Regards,

Jay

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.

View solution in original post

16 REPLIES 16
shwetzash
Frequent Visitor

@v-jayw-msft please help us we are stranded 😞

wicker4
Regular Visitor

I can no longer log in to ArcGIS on any of my desktop Power BI files.  I can log in to ArcGIS in the online version of Power BI.  It is strange since I was able to log in fine on my desktop files until about a month and a half ago.

neil37
Frequent Visitor

This solution worked for me:

  1. Clear the folders in the following locations: 
    • .exe version— %LocalAppData%\Microsoft\Power BI Desktop (for example, <user>\AppData\Local\Microsoft\Power BI Desktop)
    • Microsoft Store version— C:\Users\<user>\Microsoft\Power BI Desktop Store App
  2. Delete the folder named CEF.
  3. Delete the folder named Cache.
  4. Restart the machine.
shwetzash
Frequent Visitor

Thanks!! Neil. I did the 1,2, 4 but forgot step 3. So thanks for reminding me.  It works now.

@wicker4 I hope someone solves this issue soon. Its an important part of one of my projects. 

neil37
Frequent Visitor

Try this after unhiding hidden folders: 

 

  1. Clear the folders in the following locations: 
    • .exe version— %LocalAppData%\Microsoft\Power BI Desktop (for example, <user>\AppData\Local\Microsoft\Power BI Desktop)
    • Microsoft Store version— C:\Users\<user>\Microsoft\Power BI Desktop Store App
  2. Delete the folder named CEF.
  3. Delete the folder named Cache.
  4. Restart the machine.
shwetzash
Frequent Visitor

Solution posted by @v-jayw-msft did not work for me either. Everything was working fine just week ago. 

shwetzash
Frequent Visitor

I am having the exact same issues as this. Anyone come up with a solution yet??

wicker4
Regular Visitor

I have the following Version: 2.97.921.0 64-bit (September 2021).  I was using the same version a few weeks ago and I did get a pop up when I clicked the sign in button.  Maybe I need to update to the October version?  When I go to https://www.microsoft.com/en-us/download/details.aspx?id=58494, all I see is the September version.  Do you know how I would download the October version?

Hi @wicker4 ,

 

The October version has been released, please check.

https://www.microsoft.com/en-us/download/details.aspx?id=58494 

 

Best Regards,

Jay

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.

View solution in original post

I'm having a similar issue with the November 2021 release (Version: 2.99.782.0 64-bit (November 2021)).

 

A white window pops up when I click on the ArcGIS For PowerbI visualisation Sign in button.  A few months back this allowed me to login to my ArcGIS Online Organisation account.  Seems this functionality is not available right now?

 

This is for a new report.  I've tried the suggested solution and did not work for me.

1. Clear the folders in the following locations:
o .exe version— %LocalAppData%\Microsoft\Power BI Desktop (for example, <user>\AppData\Local\Microsoft\Power BI Desktop - this folder might not exist for you)
o Microsoft Store version— C:\Users\<user>\Microsoft\Power BI Desktop Store App
2. Delete the folder named CEF.
3. Delete the folder named Cache.
4. Restart the machine.

Try these solutions above. They worked for me

Thank you for letting me know!  I was able to download the October version.  For some reason, I am  able to log in to ArcGIS on some of my Power BI files and not on other.  However, the fact that I can log in to ArcGIS on any of them is a huge improvement.  Thank you!

Hi @wicker4 ,

 

I downloaded application in the AppStore, it will automatically update. It seems that the web page has not been updated yet. In that case, you may try reinstalling the application and check again.

 

Best Regards,

Jay

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.
v-jayw-msft
Community Support
Community Support

Hi @wicker4 ,

 

What version you are using? I'm using Version: 2.98.542.0 64-bit (October 2021) and the login page will pop up when the sign in button is clicked.

 

Best Regards,

Jay

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.

Hi Jay, 

 

I am still having issues after uninstalling all powerbi desktop iteration and redownloading the most recent October 2021 version (2.98.683.0). I click sign in on the PowerBi Mapvisual and nothing happens. I also have other maps created where I can select "Connect to ArcGIS" and nothing happens when I click that button (typically it launched the ArcGIS log-in screened and I logged in just fine. It has previously worked with the new PowerBI symbology and all of my layers from the ArcGIS Online portal / My Content. Some days it works other days it does not. I have cleared my PowerBi Desktop's cache as well as my default web browser's cache (Google Chrome).  

 

Thank you for any help or assistance in this matter. 

Helpful resources

Announcements
UG GA Amplification 768x460.png

Launching new user group features

Learn how to create your own user groups today!

November Power BI Update 768x460.png

Check it Out!

Click here to read more about the November 2021 Updates!

M365 768x460.jpg

Microsoft 365 Collaboration Conference | December 7–9, 2021

Join us, in-person, December 7–9 in Las Vegas, for the largest gathering of the Microsoft community in the world.