Unable to sign-in in Power BI Desktop, password dialog box not appear

[elenacornelli]

Hi guys,

I've bump into a problem with sign-in.

After entering the email and clicking on button, I expect to insert the password but no dialog box appears, nothing, neither some error message box.

So, the unique errors I found are in the trace file:

• DataMashup.Trace Error: 24579 : {"Start":"2020-06-30T09:16:21.1838579Z","Action":"PBI.TraceMessage"............"isInternal":"False","authenticatedUserId":"Unknown","Message":"HttpService: WebExceptionStatus = SendFailure, WebException = {\"ClassName\":\"System.Net.WebException\",\"Message\":\"The underlying connection was closed: An unexpected error occurred on a send.\",\"Data\":null,\"InnerException\":{\"ClassName\":\"System.IO.IOException\",\"Message\":\"Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.\",\"Data\":null,\"InnerException\":{\"NativeErrorCode\":10054,\"ClassName\":\"System.Net.Sockets.SocketException\",\"Message\":\"An existing connection was forcibly closed by the remote host\",\"Data\":null,\"InnerException\":null,\"HelpURL\":null,\"StackTraceString\":\"   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)\",\"RemoteStackTraceString\":null,\"RemoteStackIndex\":0,\"ExceptionMethod\":\"8\\nRead\\nSystem, Version=4.0.0.0, Culture=neutral, ..........\\nSystem.Net.Sockets.NetworkStream\\nInt32 Read(Byte[], Int32, Int32)\",\"HResult\":-2147467259,\"Source\":\"System\",\"WatsonBuckets\":null},\"HelpURL\":null,\"StackTraceString\":\"   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)\\r\\n   at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)\\r\\n   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)\\r\\n   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)\\r\\n   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)\\r\\n   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)\\r\\n   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)\\r\\n   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)\\r\\n   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)\\r\\n   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)\\r\\n   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)\\r\\n   at System.Net.ConnectStream.WriteHeaders(Boolean async)\",\"RemoteStackTraceString\":null,\"RemoteStackIndex\":0,\"ExceptionMethod\":\"8\\nRead\\nSystem, Version=4.0.0.0, Culture=neutral, .........\\nSystem.Net.Sockets.NetworkStream\\nInt32 Read(Byte[], Int32, Int32)\",\"HResult\":-2146232800,\"Source\":\"System\",\"WatsonBuckets\":null},\"HelpURL\":null,\"StackTraceString\":\"   at System.Net.HttpWebRequest.GetResponse()\\r\\n   at Microsoft.PowerBI.Client.Windows.Services.HttpService.<>c__DisplayClass2_0.<GetResponse>b__0()\\r\\n   at Microsoft.PowerBI.Client.Windows.Services.HttpService.ExecuteAndHandleException[T](Func`1 action)\",\"RemoteStackTraceString\":null,\"RemoteStackIndex\":0,\"ExceptionMethod\":\"8\\nGetResponse\\nSystem, Version=4.0.0.0, Culture=neutral, ...........\\nSystem.Net.HttpWebRequest\\nSystem.Net.WebResponse GetResponse()\",\"HResult\":-2146233079,\"Source\":\"System\",\"WatsonBuckets\":null}, HttpStatusCode = ","ProductVersion":"2.82.5858.961 (20.06)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":167776,"Tid":1,"Duration":"00:00:00.0005260"}
  
• DataMashup.Trace Error: 24579 : {"Start":"2020-06-30T09:16:21.1852759Z","Action":"PBI.TraceMessage","---------"isInternal":"False","authenticatedUserId":"Unknown","Message":"RetryableWebRequest.Execute: RetryCount = 1, IsRetryable = False, ExceptionType = PowerBIWebException, InnerExceptionType = , ","ProductVersion":"2.82.5858.961 (20.06)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":167776,"Tid":1,"Duration":"00:00:00.0000146"}

Could someone help me to identify the cause?

Thanks to everyone,

Elena

[tomkvarby]

I have the exact same issue on an M1 Mac running Parallels. I can't sign in at all. 

Clicking the sign in button at the top right makes the app freeeze. 

Publishing before signing in allows me to enter my email, but then nothing. The app freezes again.

There are no screenshots worth sharing. 

[jnw221]

Was there ever an update on this? I'm experieincing the same issue. Asked by Power BI Desktop to sign in. I enter the email and then nothing happens. The desktop app just freeze and I have to force quit.  However, I should add, I'm using Power BI desktop on a Mac M1 with Parallels. I've been using it for over a year with zero issues. I reached out to Parallels support first and they confirmed via their logs it's not a Parallels issue.

\"Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper\",\"Error\":\"System.NullReferenceException\",\"MethodDef\":\"Dispose\",\"ErrorOffset\":\"38\"}","hresult":"0x80004003)","sessionId":"0b46f836-96ce-409c-93be-52d4229ec698","deviceId":"373ec292","userId":"d261c81f-0852-4742-a5d5-947ff0d7afa0","isInternal":"False","authenticatedUserId":"Unknown","ProductVersion":"2.117.984.0 (23.05)","ActivityId":"48ccf7bc-302a-4d7d-98bf-d0c4a0b1580b","Process":"PBIDesktop","Pid":7340,"Tid":1,"Duration":"-01:21:15.0194449"}
DataMashup.Trace Information: 24579 : {"Start":"2023-06-07T18:04:23.1625216Z","Action":"PBI.Win.HandledException","message":"NullReferenceException","stackTrace":"NullReferenceException\r\n   at Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.Dispose(Boolean disposing)","handledBy":"WebView2BrowserWrapper","location":"","powerBINonFatalError":"{\"AppName\":\"PBIDesktop\",\"AppVersion\":\"2.117.984.0\",\"ModuleName\":\"Microsoft.PowerBI.Client.Windows.dll\",\"Component\":\"Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper\",\"Error\":\"System.NullReferenceException\",\"MethodDef\":\"Dispose\",\"ErrorOffset\":\"38\"}","hresult":"0x80004003)","sessionId":"0b46f836-96ce-409c-93be-52d4229ec698","deviceId":"373ec292","userId":"d261c81f-0852-4742-a5d5-947ff0d7afa0","isInternal":"False","authenticatedUserId":"Unknown","ProductVersion":"2.117.984.0 (23.05)","ActivityId":"238ef417-03a5-4e6e-b014-da0278a9c58c","Process":"PBIDesktop","Pid":7340,"Tid":1,"Duration":"-01:21:15.0156784"}
DataMashup.Trace Information: 24579 : {"Start":"2023-06-07T18:04:23.1625216Z","Action":"PBI.MainFormDisposed","sessionId":"0b46f836-96ce-409c-93be-52d4229ec698","deviceId":"373ec292","userId":"d261c81f-0852-4742-a5d5-947ff0d7afa0","isInternal":"False","authenticatedUserId":"Unknown","ProductVersion":"2.117.984.0 (23.05)","ActivityId":"0b372b7b-2182-4a4d-83b5-ffac895333e0","Process":"PBIDesktop","Pid":7340,"Tid":1,"Duration":"-01:21:15.0148121"}
DataMashup.Trace Information: 24579 : {"Start":"2023-06-07T16:43:08.1567519Z","Action":"SharedLocalStorageAccessor/AcquireMutex","ProductVersion":"2.117.984.0 (23.05)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":7340,"Tid":1,"Duration":"00:00:00.0000670"}
DataMashup.Trace Information: 24579 : {"Start":"2023-06-07T16:43:08.1567174Z","Action":"UISettingsStorage/GetSettings","MetadataSet":[["LastKnownPBICloudConfig",5664],["FileHistory",11776],["SSRSFileHistory",2],["ShowLeadGenDialog","0"],["SignInCoachmarkLastShownOn","2023-06-06T15:25:20.2268024Z"],["MultiArtifactEditorWindowScale_Left","100"],["MultiArtifactEditorWindowScale_Top","100"],["MultiArtifactEditorWindowScale_Width","1080"],["MultiArtifactEditorWindowScale_Height","644"],["MultiArtifactEditorWindowScale_Maximized","1"],["IsFirstFormattingPaneDialogShown","1"],["FormulaBuilderHistory",34557],["EditorTaskPaneWidth","266"],["QueriesEditorWindowScale_Left","87"],["QueriesEditorWindowScale_Top","87"],["QueriesEditorWindowScale_Width","2706"],["QueriesEditorWindowScale_Height","1280"],["QueriesEditorWindowScale_Maximized","0"],["multiArtifactQueriesEditorRibbonQat",269],["showStartPage","0"],["DisplayQuerySettingsPane","0"],["NavigatorDialogMasterPaneWidth","569"],["ViewFormulaWindowScale_Left","896"],["ViewFormulaWindowScale_Top","200"],["ViewFormulaWindowScale_Width","2048"],["ViewFormulaWindowScale_Height","1425"],["ViewFormulaWindowScale_Maximized","0"],["DisableUpdateNotification","1"],["EditorNavigatorWidth","175"],["EnableTimeIntelligenceForNewReports","1"],["StoreRatingPromptLastShownOn","2022-11-29T20:07:27.1279957Z"],["ForceShowStartPageDataInsightsBanner","1"],["ShowPromptBannerPauseQueries","0"]],"ProductVersion":"2.117.984.0 (23.05)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":7340,"Tid":1,"Duration":"00:00:00.0004763"}
DataMashup.Trace Error: 24579 : {"Start":"2023-06-07T16:43:08.4260848Z","Action":"PBI.AnalysisServicesService/DeleteDatabase/Ignoring error deleting database Exception:Microsoft.AnalysisServices.ConnectionException: The connection either timed out or was lost. ---> System.IO.IOException: Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host\r\n   at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size)\r\n   --- End of inner exception stack trace ---\r\n   at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size)\r\n   at System.IO.BufferedStream.FlushWrite()\r\n   at System.IO.BufferedStream.Read(Byte[] array, Int32 offset, Int32 count)\r\n   at Microsoft.AnalysisServices.DimeRecord.ForceRead(Stream stream, Byte[] buffer, Int32 length)\r\n   at Microsoft.AnalysisServices.DimeRecord.ReadHeader()\r\n   at Microsoft.AnalysisServices.DimeReader.ReadRecord()\r\n   at Microsoft.AnalysisServices.TcpStream.GetResponseDataType()\r\n   --- End of inner exception stack trace ---\r\n   at Microsoft.AnalysisServices.XmlaClient.EndRequest(Boolean useBinaryXml)\r\n   at Microsoft.AnalysisServices.XmlaClient.SendExecuteAndReadResponse(Boolean skipResults, Boolean throwIfError, Boolean useBinaryXml)\r\n   at Microsoft.AnalysisServices.Core.AnalysisServicesClient.Execute(String command)\r\n   at Microsoft.AnalysisServices.Core.Server.Execute(String command)\r\n   at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.ExecuteXmla(String xmla)\r\n   at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.DeleteDatabase(String databaseId)","ParentPath":"PBI.Telemetry","ProductVersion":"2.117.984.0 (23.05)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":7340,"Tid":1,"Duration":"00:00:00.0001375"}
DataMashup.Trace Information: 24579 : {"Start":"2023-06-07T16:43:08.4275272Z","Action":"AnalysisManager/CancelSessionEvaluation","PackageReference":[["feca502d-f157-495e-aebb-7eeb66451788"],[2]],"RestartContainer":false,"ProductVersion":"2.117.984.0 (23.05)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":7340,"Tid":1,"Duration":"00:00:00.0001877"}
DataMashup.Trace Information: 24579 : {"Start":"2023-06-07T16:43:08.4278027Z","Action":"PackageSessionStorage/DeleteSession","PackageReference":[["feca502d-f157-495e-aebb-7eeb66451788"],[2]],"ProductVersion":"2.117.984.0 (23.05)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":7340,"Tid":1,"Duration":"00:00:00.0005864"}
DataMashup.Trace Information: 24579 : {"Start":"2023-06-07T16:43:08.4292132Z","Action":"WorkspaceStorage/DeleteItem","PackagePath":["feca502d-f157-495e-aebb-7eeb66451788"],"ProductVersion":"2.117.984.0 (23.05)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":7340,"Tid":1,"Duration":"00:00:00.0051245"}
DataMashup.Trace Information: 24579 : {"Start":"2023-06-07T16:43:08.7313428Z","Action":"PBI.Program/Main/ExitCode=Success","ProductVersion":"2.117.984.0 (23.05)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":7340,"Tid":1,"Duration":"00:00:00.0000681"}

[elenacornelli]

Hi @mwegener and @V-pazhen-msft 

Thank you for your reply. 

We’ve discovered it’s caused by cipher settings. The schannel SSP implementation of the TLS/SSL protocols use algorithms from a cipher suite to create keys and encrypt information  https://docs.microsoft.com/en-us/windows/win32/secauthn/cipher-suites-in-schannel. This caused a block on connections.

We are checking why these rules are not compliance with power bi protocol connection. I haven't found any documentation available about that.

Thanks,

Elena

[V-pazhen-msft]

@elenacornelli 

Basically the remote end has terminated the socket. The 'forcibly" just means it was done in an unusual way but it is still the remote end. You could start by looking at firewalls. Firewalls can be set to "forcibly" close a socket if it does not meet the criteria of the firewall rule.

Always try uninstall the current desktop and delete the Registry, and install the lasted version here.

If further troubleshooting help is required, you could submit a bug/issue or create a support ticket.

Paul Zheng _ Community Support Team
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[mwegener]

Hi @elenacornelli 

Can you share some screenshots?
Is a proxy server used?

Troubleshooting sign-in for Power BI Desktop

https://docs.microsoft.com/en-us/power-bi/connect-data/desktop-troubleshooting-sign-in