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Hi,
I get an error message saying "unable to open document.. incompatible with your current version of Microsoft Power BI Desktop.. Please install the latest version". I tried uninstalling & re-installing PBI desktop via Microsoft store - still got the same error message. Tried the installer downloaded from https://msit.powerbi.com/home - didn't resolve the issue as well. I asked a colleague to open the pbix on his PBI desktop, he got the same error message although he had the 2.68 (April 2019) version. I can open other PBIx files. This particular file I'm having issue with, I was able to modify it in PBI Desktop about 6 days ago using 2.68 (April 2019) version. I really hope I don't have to recreate the report from scratch. 😞
hi, @mprodigee
You may check if the following post helps.
Best Regards,
Lin
Hi @v-lili6-msft . Thank you for your input. I tried to look at the solutions on the links you've provided, unfortunately none of them worked for me :
> I dont have an older or earlier copy of the PBix saved locally or elsewhere.
> There are no previous versions to choose from eventhough I have always saved it on the same location.
hi, @mprodigee
If your question is urgent, I would suggest you create a support ticket here.
Once you submit the ticket, you will get an email from support@mail.support.microsoft.com. Someone from the Microsoft support team will contact you to give you a deeper layer of help.
Best Regards,
Lin
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