cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
VHegde Frequent Visitor
Frequent Visitor

Unable to login into PowerBI Desktop using SC ALT account

Step1: I logged in with normal account (and failures, I tried with SC-ALT account)

Step#2: Paste the exported M Language script into the Advanced Editor. I was asked to connect with credentials. As the data should be pulled from Azure Resource which can be accessed only through SC-ALT account, I used the SC-ALT account 

Step#3: Even though I was expecting it to connect to SC-ALT account, I still see my normal account 

Step#4: I selected first option ‘Sign with PIN or smartcard’. When I was presented with option to select certificate, I used ‘More choices’ and then selected my SC account from the available list. I gave the PIN for SC account, but it resulted in Error.

--------------------

We couldn't sign you in to your account().

Try one of these options:

  • Not registered for phone authentication? Go to aka.ms/ringring
  • Close this window and retry using smartcard

If it still doesn't work, contact Global Helpdesk.

 

Error details

  • Activity ID: b391181b-1d89-4588-acba-ae720771e01a
  • Relying party: Microsoft Federation Gateway
  • Error time: Tue, 01 Oct 2019 19:10:27 GMT
  • Cookie: enabled
  • User agent string: Mozilla/5.0 (Windows NT 10.0; Win64; x64; Trident/7.0; rv:11.0) like Gecko
6 REPLIES 6
Community Support Team
Community Support Team

Re: Unable to login into PowerBI Desktop using SC ALT account

@VHegde ,

 

Please check steps below:

 

1. Check if the pin code is correct. 

2. Check if smart card has been activated.

3. Check if the certificate is expired in your PC.

 

Community Support Team _ Jimmy Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

VHegde Frequent Visitor
Frequent Visitor

Re: Unable to login into PowerBI Desktop using SC ALT account

Except in PowerBI Desktop, my already activated SC ALT working for the same PIN & certificate is not expired

VHegde Frequent Visitor
Frequent Visitor

Re: Unable to login into PowerBI Desktop using SC ALT account

any update on this issue?

VHegde Frequent Visitor
Frequent Visitor

Re: Unable to login into PowerBI Desktop using SC ALT account

As already mentioned/replied to you that the issue is not resolved, as the steps you have mentioned were already performed. Need better solution.

VHegde Frequent Visitor
Frequent Visitor

Re: Unable to login into PowerBI Desktop using SC ALT account

Any update on this? As already mentioned/replied to you that the issue is not resolved, as the steps you have mentioned were already performed. Need better solution.

VHegde Frequent Visitor
Frequent Visitor

Re: Unable to login into PowerBI Desktop using SC ALT account

Complete radio silence, without any resolution on this issue. What is happening? I am stranded on this from so many days.....

Helpful resources

Announcements
Ask Amanda Anything Q&A

Ask Amanda Anything Q&A

Learn the answers to some of the questions asked during the Amanda Triple A event.

October 2019 Community Highlights

October 2019 Community Highlights

October was a busy month in the community. Read the recap article to learn about some of the events and content.

New Solution Badges

New Solution Badges

Two waves of brand new solution badges are coming! Read the article for more information on our new community badges.

Analytics in Azure virtual event

Analytics in Azure virtual event

Experience a limitless analytics service built to ingest, prep, manage, and serve data for immediate use in Power BI.

Users Online
Currently online: 309 members 3,145 guests
Please welcome our newest community members: