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hjanum
New Member

Unable to launch Power BI Desktop

I am running Windows 11. Up until yesterday Power BI Desktop installed from the Microsoft Store worked great.

As of this morning, I am stuck on the splash screen. If you look at the task manager it looks like there are two windows. The splash screen and another empty window.

 

hjanum_1-1669767657420.png

 

Observations:

  1. There are no errors displayed on the screen
  2. There are no windows event logs indicating an error

What I have tried:

  1. Rebooted my PC
  2. Uninstalled and reinstalled the Windows Store version of Power BI Desktop
  3. Installed 64-bit from installer. (Download Microsoft Power BI Desktop from Official Microsoft Download Center) Same issue uninstalled.
  4. Installed 32-bit from installer. Same issue uninstalled.
  5. Run as administrator. Same issue.
  6. Tried "Troubleshoot Compatability". Same issue. 
  7. Verified WebView2 is installed. Also tried to repair WebView2. Same issue.

hjanum_0-1669767527642.png

 

Windows details:

  • Edition Windows 11 Home
    Version 22H2
    Installed on ‎11/‎13/‎2022
    OS build 22621.900
    Experience Windows Feature Experience Pack 1000.22638.1000.0

 

1 ACCEPTED SOLUTION
ppm1
Solution Sage
Solution Sage

I had same issue. You need to uninstall/reinstall WebView2. Since you can't do it through Add/Remove Programs (as you tried), you need to follow the directions found here (update for your version/folder# of WebView2)

 

windows - How to uninstall Microsoft Edge WebView2 - Super User

 

Pat

 

Microsoft Employee

View solution in original post

2 REPLIES 2
hjanum
New Member

Thanks a lot. Uninstalling WebView2 from the command line fixed the issue. I can now run Power BI Desktop.

ppm1
Solution Sage
Solution Sage

I had same issue. You need to uninstall/reinstall WebView2. Since you can't do it through Add/Remove Programs (as you tried), you need to follow the directions found here (update for your version/folder# of WebView2)

 

windows - How to uninstall Microsoft Edge WebView2 - Super User

 

Pat

 

Microsoft Employee

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