cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Helper IV
Helper IV

Unable to install the latest Power BI Desktop

Warning message:

Please close Microsoft Power BI Desktop and click Retry to continue the installation.

 

unable to install.png

 

Server windows version: Windows Server 2008 R2 Standard, Service Pack 1

 

Do I have to restart the living server to install the latest version?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Support
Community Support

Re: Unable to install the latest Power BI Desktop

Hi @j_w,

 

This notice message will appear if you try to install without close the power bi desktop.

 

Since you mentioned you haven't open power bi and there is no power bi instances in the task manager, you can try to check if other users has launch power bi instances on server.

 

If this is a case, you can close other launch instances and restart the server.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

4 REPLIES 4
Highlighted

Re: Unable to install the latest Power BI Desktop

Hi there,

 

Happy to try to help. Have you opened task manager to see if there's an instance of Power BI Desktop running in the tasks? Sometimes even with no window open, a background process will run. Preventing you from installing a version.

 

Reid Havens - Owner

Havens Consulting Inc.

Highlighted
Helper IV
Helper IV

Re: Unable to install the latest Power BI Desktop

Hi @Reid_Havens

 

There is no instance of Power BI Desktop in the task manager.

 

Thanks

Highlighted
Community Support
Community Support

Re: Unable to install the latest Power BI Desktop

Hi @j_w,

 

This notice message will appear if you try to install without close the power bi desktop.

 

Since you mentioned you haven't open power bi and there is no power bi instances in the task manager, you can try to check if other users has launch power bi instances on server.

 

If this is a case, you can close other launch instances and restart the server.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Highlighted
Regular Visitor

Re: Unable to install the latest Power BI Desktop

I have same thing, and I'm on my own desktop no other users, no any PowerBI  (or other by name) see in application or processes.

Anybody know what  could be other process names to kill ??

 

 

Thanks

Dai

Helpful resources

Announcements
May 2020 Community Highlights

May 2020 Community Highlights

It’s time for another PBI Community recap!

Community Blog

Community Blog

Visit our Community Blog for articles, guides, and information created by fellow community members.

Using the Community

Using the Community

Need help with the Power BI Community? Our 'Using the Community' support articles are a great place to start.

Galleries

Galleries

Looking for inspiration on how to present your data? Need instructional videos? Check out our Galleries!

Top Solution Authors