Showing results for 
Search instead for 
Did you mean: 
Frequent Visitor

Unable to connect Adobe Analytics to Power BI Desktop - blank screen after entering Adobe ID

I'm having issues connecting to Adobe Analytics through Power BI Desktop. As soon as I enter the Adobe ID, the window turns white, and then eventually dark gray, and there it remains. I don't get farther than entering the Adobe ID. 


I can exit out of the blank dialog window, where the other open window says "We're unable to connect."


The only thing I can think of is that my Power BI login email is different from my Adobe ID. Should that be a problem? 



Not applicable

Here's a workaround to perform the "one-time" Authorization needed to access the Adobe Analytics Connector in the Power BI Desktop that you can do from a separate browser.


1. In a separate browser navigate to this link. The link is defined with the client_id used by the Power BI Desktop application that you need to authorize with Adobe.
2. Login with your Adobe ID.
3. The Authorization page will appear. Authorize access and then close the browser window after it progresses to a blank screen at "".
4. Then go back to Power BI Desktop and you will be able to successfully log in with your newly authorized Adobe ID.

@Anonymous  I was facing the same issue and your resolution worked perfectly! Thank you so much!

New Member

Has a resolution been found for this issue? I'm experiencing the same as per attached.


Blank graypowerbiloginissue.gif

Did any one fix this problem ?


Hi @benryon,


1. Did you use the latest version of Power BI Desktop?

2. Were there any error messages?

3. Seems we need to authorize something. Please refer to using/authorizing-and-de-authorizing-adobe-digital-editions.html.


Best Regards,


Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

PBI User Groups

Welcome to the User Group Public Preview

Check out new user group experience and if you are a leader please create your group

April Update

Check it Out!

Click here to read more about the April 2021 Updates!


The largest Power BI virtual conference

100+ sessions, 100+ speakers, Product managers, MVPs, and experts. All about Power BI. Attend online or watch the recordings.


Experience what’s next for Power BI

See the latest Power BI innovations, updates, and demos from the Microsoft Business Applications Launch Event.