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Re: Unable to Start Power BI Desktop (We weren't able to connect to the model)

Hi, 

 

I found this link and solved the same problem for me.

https://community.powerbi.com/t5/Desktop/Power-BI-Desktop-will-not-launch/m-p/96985#M40860

But I didn't follow each step mentioned in the link. I just did the following three steps and it works for me.

 

a.Start Command Prompt as an administrator by right-clicking it and selecting "Run as administrator."

b.Enter the this command to reset the network adapter: "netsh winsock reset" without the quotation marks and hit Enter.

c.Restart the computer.

 

Note: I use 32-bit version instead of 64-bit version, if 64-bit version doesn't work you can try 32-bit version as well.

 

I hope this will help you.

 

Best regards,

An Li

Shuwyyyy Frequent Visitor
Frequent Visitor

Re: Unable to Start Power BI Desktop (We weren't able to connect to the model)

So there still isn't any solution to this? 

Abhijit_Bit Occasional Visitor
Occasional Visitor

Re: Unable to Start Power BI Desktop (We weren't able to connect to the model)

Hi.

Still I am facing same issues after experimenting all solutions. Please can anybody help me on this. I am using Windows 10. I have tried with Power BI 32 bit and 64 bit.

prasasri Frequent Visitor
Frequent Visitor

Re: Unable to Start Power BI Desktop (We weren't able to connect to the model)

I have the same issue. After downloading the latest version of PBI I cannot launch it anymore. Tried to launch with Administrative rights, switched off all antivirus and other protection programs, no change. Seems many users have the same problem. Any suggestions?

prasasri Frequent Visitor
Frequent Visitor

Re: Unable to Start Power BI Desktop (We weren't able to connect to the model)

I have the same issue. I used Power BI for 5 months without a problem. After downloading the latest version of PBI I cannot launch it anymore. Tried to launch with Administrative rights, switched off all antivirus and other protection programs, no change. Seems many users have the same problem. Any suggestions?

josephweissman Frequent Visitor
Frequent Visitor

Re: Unable to Start Power BI Desktop (We weren't able to connect to the model)

I have recently run into the same issue and tried all the different solutions in this blog and even tried installing a previous version (what I believe is a previous version) of PowerBI. Any other ideas?

poujor Visitor
Visitor

Re: Unable to Start Power BI Desktop (We weren't able to connect to the model)

I'm having major issues with the July 2017 release.  I have tried the following suggestions:

https://powerbi.microsoft.com/en-us/documentation/powerbi-desktop-error-launching-desktop/

And this one I found somewhere:
a. Start Command Prompt as an administrator by right-clicking it and selecting "Run as administrator."
b. Enter the this command to reset the network adapter: "netsh winsock reset" without the quotation marks and hit Enter.
c. Restart the computer.

 

None of them work.

Then I created a fresh install of a virtual WIndows 10 64 bit (1703). Here I installed the July Power BI Desktop and got the same error

PBI Desktop.png

Above sugestions of resetting winsock and running as Adminstrator does not make anything better Smiley Surprised

 

 

Additionally I find some error entries in the Application Log when trying to Launch it.

Additionally i get an entry in a kernel Windows eventlog. I insert this saved as JSON as Code below:

 

[
    {
        "MachineName":  "Win10-PowerBI",
        "Data":  [

                 ],
        "Index":  407,
        "Category":  "(289)",
        "CategoryNumber":  289,
        "EventID":  18939929,
        "EntryType":  1,
        "Message":  "The description for Event ID \u0027-1054801895\u0027 in Source \u0027MSOLAP$AnalysisServicesWorkspace1572025109\u0027 cannot be found.  The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them.  The following information is part of the event:\u0027msmdsrvi.rll\u0027, \u00278192\u0027",
        "Source":  "MSOLAP$AnalysisServicesWorkspace1572025109",
        "ReplacementStrings":  [
                                   "msmdsrvi.rll",
                                   "8192"
                               ],
        "InstanceId":  3240165401,
        "TimeGenerated":  "\/Date(1499357611000)\/",
        "TimeWritten":  "\/Date(1499357611000)\/",
        "UserName":  null,
        "Site":  null,
        "Container":  null
    },
    {
        "MachineName":  "Win10-PowerBI",
        "Data":  [

                 ],
        "Index":  406,
        "Category":  "(289)",
        "CategoryNumber":  289,
        "EventID":  18939929,
        "EntryType":  1,
        "Message":  "The description for Event ID \u0027-1054801895\u0027 in Source \u0027MSOLAP$AnalysisServicesWorkspace1572025109\u0027 cannot be found.  The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them.  The following information is part of the event:\u0027msmdsrvi.rll\u0027, \u00278192\u0027",
        "Source":  "MSOLAP$AnalysisServicesWorkspace1572025109",
        "ReplacementStrings":  [
                                   "msmdsrvi.rll",
                                   "8192"
                               ],
        "InstanceId":  3240165401,
        "TimeGenerated":  "\/Date(1499357611000)\/",
        "TimeWritten":  "\/Date(1499357611000)\/",
        "UserName":  null,
        "Site":  null,
        "Container":  null
    },
    {
        "MachineName":  "Win10-PowerBI",
        "Data":  [

                 ],
        "Index":  399,
        "Category":  "(294)",
        "CategoryNumber":  294,
        "EventID":  19267595,
        "EntryType":  1,
        "Message":  "The description for Event ID \u0027-1054474229\u0027 in Source \u0027MSOLAP$AnalysisServicesWorkspace1572025109\u0027 cannot be found.  The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them.  The following information is part of the event:\u0027\u0027",
        "Source":  "MSOLAP$AnalysisServicesWorkspace1572025109",
        "ReplacementStrings":  [
                                   ""
                               ],
        "InstanceId":  3240493067,
        "TimeGenerated":  "\/Date(1499357607000)\/",
        "TimeWritten":  "\/Date(1499357607000)\/",
        "UserName":  null,
        "Site":  null,
        "Container":  null
    },
    {
        "Id":  2,
        "Version":  0,
        "Qualifiers":  null,
        "Level":  2,
        "Task":  2,
        "Opcode":  12,
        "Keywords":  -9223372036854775792,
        "RecordId":  3,
        "ProviderName":  "Microsoft-Windows-Kernel-EventTracing",
        "ProviderId":  "b675ec37-bdb6-4648-bc92-f3fdc74d3ca2",
        "LogName":  "Microsoft-Windows-Kernel-EventTracing/Admin",
        "ProcessId":  4476,
        "ThreadId":  2764,
        "MachineName":  "Win10-PowerBI",
        "UserId":  {
                       "BinaryLength":  28,
                       "AccountDomainSid":  "S-1-5-21-2575896698-3351476891-589229321",
                       "Value":  "S-1-5-21-2575896698-3351476891-589229321-1001"
                   },
        "TimeCreated":  "\/Date(1499356849523)\/",
        "ActivityId":  null,
        "RelatedActivityId":  null,
        "ContainerLog":  "microsoft-windows-kernel-eventtracing/admin",
        "MatchedQueryIds":  [

                            ],
        "Bookmark":  {

                     },
        "LevelDisplayName":  "Error",
        "OpcodeDisplayName":  "Start",
        "TaskDisplayName":  "Session",
        "KeywordsDisplayNames":  [
                                     "Session"
                                 ],
        "Properties":  [
                           "System.Diagnostics.Eventing.Reader.EventProperty",
                           "System.Diagnostics.Eventing.Reader.EventProperty",
                           "System.Diagnostics.Eventing.Reader.EventProperty",
                           "System.Diagnostics.Eventing.Reader.EventProperty"
                       ],
        "Message":  "Session \"MEngineTraceReaderSession\" failed to start with the following error: 0xC0000035"
    }
]

 

 

 

The 10 digit number after MSOLAP$AnalysisServicesWorkspace in the events seems to change for every try :-(

 

Is there any way to enable error logging by startup switch or so. IIt is impossible to enable Trace as it requires the ability to launch the application.

 

Uninstalling the July 2017 version and installing the June 2017. Gives a nice and functional Power BI Desktop Smiley Happy, but with new features missing Smiley Sad

ChristianC Frequent Visitor
Frequent Visitor

Re: Unable to Start Power BI Desktop (We weren't able to connect to the model)

Facing the same issue. Tried to install the July released (version 2.48.4792.481). I had to reinstall the previous version. 

ChristianC Frequent Visitor
Frequent Visitor

Re: Unable to Start Power BI Desktop (We weren't able to connect to the model)

Facing the same issue. Tried to install the July released (version 2.48.4792.481). I had to reinstall the previous version. 

Barmaleikin Frequent Visitor
Frequent Visitor

Re: Unable to Start Power BI Desktop (We weren't able to connect to the model)

+1

Tried to install the latest update and stacked now on Initializing model.

Due to this can't finish report for internal stakeholders,

 

Dear MS Team, how we should promote PBI inside our companies and ask for budget to buy License when you do not commute to us?

Please, send notifications "Unexpected issues" (or smth like this) or just post "We know about the problem - it will be fixed ASAP"

 

P.S. I know that you could premoderate messages, it's fine. But please, inform Sales team about possible risks.

 

Kind regards,

Alex

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