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aabueid New Member
New Member

Unable to Sing

Hi,

I have a VM running on Azure, I installed PowerBI desktop but when i try to login i keep getting error (Sorry, we encountered an error where trying to sign you in, an error occurred while sending the request.)
I've enabled the tracing option, but i couldnt identify the root cause of this issue from the log file.

 

DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:17:40.7905389Z","Action":"PackageSessionStorage/GetSessionStorage","PackageReference":[["a9af4b55-9766-4233-bbe8-760a90d1177c"],[2]],"ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":26,"Duration":"00:00:00.0000504"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:17:40.7905807Z","Action":"PackageStorage/Access","PackageReference":[["a9af4b55-9766-4233-bbe8-760a90d1177c"],[2]],"ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":26,"Duration":"00:00:00.0006211"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:17:47.3741838Z","Action":"PackageSessionStorage/GetSessionStorage","PackageReference":[["a9af4b55-9766-4233-bbe8-760a90d1177c"],[2]],"ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000578"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:17:47.3742326Z","Action":"PackageStorage/Access","PackageReference":[["a9af4b55-9766-4233-bbe8-760a90d1177c"],[2]],"ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0005773"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:17:47.3749390Z","Action":"SharedLocalStorageAccessor/AcquireMutex","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000330"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:17:47.3749310Z","Action":"UISettingsStorage/GetSettings","MetadataSet":[["ForceShowStartPageDataInsightsBanner","1"],["FileHistory",174],["SSRSFileHistory",2],["LastKnownPBICloudConfig",4],["ShowCloudNameWithUserName","0"],["MultiArtifactEditorWindowScale_Left","100"],["MultiArtifactEditorWindowScale_Top","100"],["MultiArtifactEditorWindowScale_Width","1166"],["MultiArtifactEditorWindowScale_Height","528"],["MultiArtifactEditorWindowScale_Maximized","1"],["multiArtifactEditorRibbonQat",386],["FormulaBuilderHistory",2],["QnaMaxCacheSize","4294967296"],["MaxCacheSize","4294967296"],["DisplayFormulaBar","0"],["UseFixedWidthFont","0"],["AlwaysAllowParameterization","0"],["ShowImportCustomVisualSecurityWarningDialog","1"],["DisableNativeDbQueries","0"],["WebPreviewWarningLevel","1"],["ExtensionValidation","0"],["DisableUpdateNotification","0"]],"ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0001931"}
DataMashup.Trace Warning: 24579 : {"Start":"2018-11-22T07:17:49.1170290Z","Action":"PBI.PQ.OpenEnterEmailDialog","entryPoint":"EditorRibbonLabelPowerBISignIn","actionId":"OpenEnterEmailDialog","sessionId":"be0412eb-08e2-4178-b2fc-819736e87ee9","deviceId":"54b4d3ee","userId":"d9bdbd1b-7bfe-4024-b781-3bd73738b7b9","isInternal":"False","authenticatedUserId":"Unknown","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"4098e687-7e28-49b6-970e-88e1c238b89b","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0105354"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:17:55.7470599Z","Action":"PBI.TraceMessage","sessionId":"be0412eb-08e2-4178-b2fc-819736e87ee9","deviceId":"54b4d3ee","userId":"d9bdbd1b-7bfe-4024-b781-3bd73738b7b9","isInternal":"False","authenticatedUserId":"Unknown","Message":"AuthenticationManager.SignInInternal: original cloud = GlobalCloud","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000411"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:17:55.7473264Z","Action":"PBI.TraceMessage","sessionId":"be0412eb-08e2-4178-b2fc-819736e87ee9","deviceId":"54b4d3ee","userId":"d9bdbd1b-7bfe-4024-b781-3bd73738b7b9","isInternal":"False","authenticatedUserId":"Unknown","Message":"CloudConfigurationManager.SetCloud; discovery URI: https://api.powerbi.com/powerbi/globalservice/v201804/environments/discover?user=UserID%40MyDomain.com","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000140"}
DataMashup.Trace Error: 24579 : {"Start":"2018-11-22T07:18:07.2608838Z","Action":"PBI.TraceMessage","sessionId":"be0412eb-08e2-4178-b2fc-819736e87ee9","deviceId":"54b4d3ee","userId":"d9bdbd1b-7bfe-4024-b781-3bd73738b7b9","isInternal":"False","authenticatedUserId":"Unknown","Message":"HttpService: WebExceptionStatus = NameResolutionFailure, WebException = {\"ClassName\":\"System.Net.WebException\",\"Message\":\"The remote name could not be resolved: 'api.powerbi.com'\",\"Data\":null,\"InnerException\":null,\"HelpURL\":null,\"StackTraceString\":\"   at System.Net.HttpWebRequest.GetResponse()\\r\\n   at Microsoft.PowerBI.Client.Windows.Services.HttpService.GetResponse(HttpWebRequest request)\",\"RemoteStackTraceString\":null,\"RemoteStackIndex\":0,\"ExceptionMethod\":\"8\\nGetResponse\\nSystem, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089\\nSystem.Net.HttpWebRequest\\nSystem.Net.WebResponse GetResponse()\",\"HResult\":-2146233079,\"Source\":\"System\",\"WatsonBuckets\":null}, HttpStatusCode = ","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000307"}
DataMashup.Trace Error: 24579 : {"Start":"2018-11-22T07:18:07.2610931Z","Action":"PBI.TraceMessage","sessionId":"be0412eb-08e2-4178-b2fc-819736e87ee9","deviceId":"54b4d3ee","userId":"d9bdbd1b-7bfe-4024-b781-3bd73738b7b9","isInternal":"False","authenticatedUserId":"Unknown","Message":"RetryableWebRequest.Execute: RetryCount = 1, IsRetryable = True, ExceptionType = PowerBIWebException, InnerExceptionType = , ","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000136"}
DataMashup.Trace Error: 24579 : {"Start":"2018-11-22T07:18:09.2722702Z","Action":"PBI.TraceMessage","sessionId":"be0412eb-08e2-4178-b2fc-819736e87ee9","deviceId":"54b4d3ee","userId":"d9bdbd1b-7bfe-4024-b781-3bd73738b7b9","isInternal":"False","authenticatedUserId":"Unknown","Message":"HttpService: WebExceptionStatus = NameResolutionFailure, WebException = {\"ClassName\":\"System.Net.WebException\",\"Message\":\"The remote name could not be resolved: 'api.powerbi.com'\",\"Data\":null,\"InnerException\":null,\"HelpURL\":null,\"StackTraceString\":\"   at System.Net.HttpWebRequest.GetResponse()\\r\\n   at Microsoft.PowerBI.Client.Windows.Services.HttpService.GetResponse(HttpWebRequest request)\",\"RemoteStackTraceString\":null,\"RemoteStackIndex\":0,\"ExceptionMethod\":\"8\\nGetResponse\\nSystem, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089\\nSystem.Net.HttpWebRequest\\nSystem.Net.WebResponse GetResponse()\",\"HResult\":-2146233079,\"Source\":\"System\",\"WatsonBuckets\":null}, HttpStatusCode = ","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000298"}
DataMashup.Trace Error: 24579 : {"Start":"2018-11-22T07:18:09.2724571Z","Action":"PBI.TraceMessage","sessionId":"be0412eb-08e2-4178-b2fc-819736e87ee9","deviceId":"54b4d3ee","userId":"d9bdbd1b-7bfe-4024-b781-3bd73738b7b9","isInternal":"False","authenticatedUserId":"Unknown","Message":"RetryableWebRequest.Execute: RetryCount = 2, IsRetryable = True, ExceptionType = PowerBIWebException, InnerExceptionType = , ","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000124"}
DataMashup.Trace Error: 24579 : {"Start":"2018-11-22T07:18:13.2792997Z","Action":"PBI.TraceMessage","sessionId":"be0412eb-08e2-4178-b2fc-819736e87ee9","deviceId":"54b4d3ee","userId":"d9bdbd1b-7bfe-4024-b781-3bd73738b7b9","isInternal":"False","authenticatedUserId":"Unknown","Message":"HttpService: WebExceptionStatus = NameResolutionFailure, WebException = {\"ClassName\":\"System.Net.WebException\",\"Message\":\"The remote name could not be resolved: 'api.powerbi.com'\",\"Data\":null,\"InnerException\":null,\"HelpURL\":null,\"StackTraceString\":\"   at System.Net.HttpWebRequest.GetResponse()\\r\\n   at Microsoft.PowerBI.Client.Windows.Services.HttpService.GetResponse(HttpWebRequest request)\",\"RemoteStackTraceString\":null,\"RemoteStackIndex\":0,\"ExceptionMethod\":\"8\\nGetResponse\\nSystem, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089\\nSystem.Net.HttpWebRequest\\nSystem.Net.WebResponse GetResponse()\",\"HResult\":-2146233079,\"Source\":\"System\",\"WatsonBuckets\":null}, HttpStatusCode = ","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000290"}
DataMashup.Trace Error: 24579 : {"Start":"2018-11-22T07:18:13.2794720Z","Action":"PBI.TraceMessage","sessionId":"be0412eb-08e2-4178-b2fc-819736e87ee9","deviceId":"54b4d3ee","userId":"d9bdbd1b-7bfe-4024-b781-3bd73738b7b9","isInternal":"False","authenticatedUserId":"Unknown","Message":"RetryableWebRequest.Execute: RetryCount = 3, IsRetryable = True, ExceptionType = PowerBIWebException, InnerExceptionType = , ","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000125"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2796433Z","Action":"SharedLocalStorageAccessor/AcquireMutex","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000209"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2796355Z","Action":"UISettingsStorage/GetSettings","MetadataSet":[["ForceShowStartPageDataInsightsBanner","1"],["FileHistory",174],["SSRSFileHistory",2],["LastKnownPBICloudConfig",4],["ShowCloudNameWithUserName","0"],["MultiArtifactEditorWindowScale_Left","100"],["MultiArtifactEditorWindowScale_Top","100"],["MultiArtifactEditorWindowScale_Width","1166"],["MultiArtifactEditorWindowScale_Height","528"],["MultiArtifactEditorWindowScale_Maximized","1"],["multiArtifactEditorRibbonQat",386],["FormulaBuilderHistory",2],["QnaMaxCacheSize","4294967296"],["MaxCacheSize","4294967296"],["DisplayFormulaBar","0"],["UseFixedWidthFont","0"],["AlwaysAllowParameterization","0"],["ShowImportCustomVisualSecurityWarningDialog","1"],["DisableNativeDbQueries","0"],["WebPreviewWarningLevel","1"],["ExtensionValidation","0"],["DisableUpdateNotification","0"]],"ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0002711"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2799445Z","Action":"JsonSerializer/TryDeserialize","Result":false,"ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000292"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2800060Z","Action":"SharedLocalStorageAccessor/AcquireMutex","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000125"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2800016Z","Action":"UISettingsStorage/GetSettings","MetadataSet":[["ForceShowStartPageDataInsightsBanner","1"],["FileHistory",174],["SSRSFileHistory",2],["LastKnownPBICloudConfig",4],["ShowCloudNameWithUserName","0"],["MultiArtifactEditorWindowScale_Left","100"],["MultiArtifactEditorWindowScale_Top","100"],["MultiArtifactEditorWindowScale_Width","1166"],["MultiArtifactEditorWindowScale_Height","528"],["MultiArtifactEditorWindowScale_Maximized","1"],["multiArtifactEditorRibbonQat",386],["FormulaBuilderHistory",2],["QnaMaxCacheSize","4294967296"],["MaxCacheSize","4294967296"],["DisplayFormulaBar","0"],["UseFixedWidthFont","0"],["AlwaysAllowParameterization","0"],["ShowImportCustomVisualSecurityWarningDialog","1"],["DisableNativeDbQueries","0"],["WebPreviewWarningLevel","1"],["ExtensionValidation","0"],["DisableUpdateNotification","0"]],"ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0001194"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2801634Z","Action":"SharedLocalStorageAccessor/AcquireMutex","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000096"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2805954Z","Action":"SharedLocalStorageAccessor/WriteTempFile","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0071262"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2877460Z","Action":"SharedLocalStorageAccessor/CopyTempFileToActualFile","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0017856"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2895578Z","Action":"SharedLocalStorageAccessor/DeleteTempFile","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0003198"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2801407Z","Action":"UISettingsStorage/SetSettings","MetadataSet":[["ForceShowStartPageDataInsightsBanner","1"],["FileHistory",174],["SSRSFileHistory",2],["LastKnownPBICloudConfig",4],["ShowCloudNameWithUserName","0"],["MultiArtifactEditorWindowScale_Left","100"],["MultiArtifactEditorWindowScale_Top","100"],["MultiArtifactEditorWindowScale_Width","1166"],["MultiArtifactEditorWindowScale_Height","528"],["MultiArtifactEditorWindowScale_Maximized","1"],["multiArtifactEditorRibbonQat",386],["FormulaBuilderHistory",2],["QnaMaxCacheSize","4294967296"],["MaxCacheSize","4294967296"],["DisplayFormulaBar","0"],["UseFixedWidthFont","0"],["AlwaysAllowParameterization","0"],["ShowImportCustomVisualSecurityWarningDialog","1"],["DisableNativeDbQueries","0"],["WebPreviewWarningLevel","1"],["ExtensionValidation","0"],["DisableUpdateNotification","0"]],"ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0098179"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2900417Z","Action":"SharedLocalStorageAccessor/AcquireMutex","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000129"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2900350Z","Action":"UISettingsStorage/GetSettings","MetadataSet":[["ForceShowStartPageDataInsightsBanner","1"],["FileHistory",174],["SSRSFileHistory",2],["LastKnownPBICloudConfig",4],["ShowCloudNameWithUserName","0"],["MultiArtifactEditorWindowScale_Left","100"],["MultiArtifactEditorWindowScale_Top","100"],["MultiArtifactEditorWindowScale_Width","1166"],["MultiArtifactEditorWindowScale_Height","528"],["MultiArtifactEditorWindowScale_Maximized","1"],["multiArtifactEditorRibbonQat",386],["FormulaBuilderHistory",2],["QnaMaxCacheSize","4294967296"],["MaxCacheSize","4294967296"],["DisplayFormulaBar","0"],["UseFixedWidthFont","0"],["AlwaysAllowParameterization","0"],["ShowImportCustomVisualSecurityWarningDialog","1"],["DisableNativeDbQueries","0"],["WebPreviewWarningLevel","1"],["ExtensionValidation","0"],["DisableUpdateNotification","0"]],"ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0001286"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2902032Z","Action":"SharedLocalStorageAccessor/AcquireMutex","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0000101"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2905526Z","Action":"SharedLocalStorageAccessor/WriteTempFile","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0016882"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2922681Z","Action":"SharedLocalStorageAccessor/CopyTempFileToActualFile","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0017298"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2940213Z","Action":"SharedLocalStorageAccessor/DeleteTempFile","ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0003111"}
DataMashup.Trace Information: 24579 : {"Start":"2018-11-22T07:18:13.2901839Z","Action":"UISettingsStorage/SetSettings","MetadataSet":[["ForceShowStartPageDataInsightsBanner","1"],["FileHistory",174],["SSRSFileHistory",2],["LastKnownPBICloudConfig",4],["ShowCloudNameWithUserName","0"],["MultiArtifactEditorWindowScale_Left","100"],["MultiArtifactEditorWindowScale_Top","100"],["MultiArtifactEditorWindowScale_Width","1166"],["MultiArtifactEditorWindowScale_Height","528"],["MultiArtifactEditorWindowScale_Maximized","1"],["multiArtifactEditorRibbonQat",386],["FormulaBuilderHistory",2],["QnaMaxCacheSize","4294967296"],["MaxCacheSize","4294967296"],["DisplayFormulaBar","0"],["UseFixedWidthFont","0"],["AlwaysAllowParameterization","0"],["ShowImportCustomVisualSecurityWarningDialog","1"],["DisableNativeDbQueries","0"],["WebPreviewWarningLevel","1"],["ExtensionValidation","0"],["DisableUpdateNotification","0"]],"ProductVersion":"2.64.5285.741 (18.11)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":3148,"Tid":1,"Duration":"00:00:00.0042327"}

Any help would be appreciated

Ahmad

1 REPLY 1
v-danhe-msft Super Contributor
Super Contributor

Re: Unable to Sing

Hi @aabueid,

What is your data source and your connection mode? And could all of your pbix files have the same issue? If your connection mode is import, could you please share the file to have a test if possible?

 

Regards,

Daniel He

Community Support Team _ Daniel He
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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