cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
unklealecks Frequent Visitor
Frequent Visitor

Unable to Sign in to Quickbooks Online

Hello,

 

I used to be able to sign into Quickbooks Online connector in Power BI desktop with no problem. However a few months ago this error popped up and I thought it was a bug and would get solved on its own however I still can't see the sign in fields. The quickbooks sign in popup shows but the fields for user name and password are blank.  Power BI QBO Issue

 

Any ideas?


1 ACCEPTED SOLUTION

Accepted Solutions
unklealecks Frequent Visitor
Frequent Visitor

Re: Unable to Sign in to Quickbooks Online

After a few hours of troubleshooting with support, it seems that this issue only happens with the Windows App, It does not occur if you download/use the desktop Power BI. 

3 REPLIES 3
Community Support Team
Community Support Team

Re: Unable to Sign in to Quickbooks Online

Hi @unklealecks

 

Based on my test, I cannot reproduce the same issue. Please clear desktop data cache and test again. Make sure you've installed the latest version. If it is not your case, you may submit a support ticket.

https://powerbi.microsoft.com/en-us/support/

1.png

 

Regards,

Cherie

 

Community Support Team _ Cherie Chen
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
unklealecks Frequent Visitor
Frequent Visitor

Re: Unable to Sign in to Quickbooks Online

Thank you, I cleared the cache and the issue persisted. I will submit a support ticket. 

unklealecks Frequent Visitor
Frequent Visitor

Re: Unable to Sign in to Quickbooks Online

After a few hours of troubleshooting with support, it seems that this issue only happens with the Windows App, It does not occur if you download/use the desktop Power BI.