Unable to Sign in to ArcGIS Account w/ Microsoft Power BI Desktop

[Anonymous]

I'm having an issue with Microsoft Power BI Desktop. I'm unable to connect to my ArcGIS account. I was able to log in last week but am unable to do so now.  I've done my research and attempted to uninstall, redownload (tried an earlier version), install, and clear cache, among other things.  Nothing I attempt appears to work. The login text field is frozen, preventing me from entering my credentials. However, the text field unfreezes if I select the ArcGIS Enterprise login option (see attached image).

Can anyone assist?

[lchaplen]

I'm having issues after a Microsoft update.. I have a report I created last week and now ArcGIS map doesnt display in the Power BI desktop and error: This content is blocked. Contact the site owner to fix the issue. 

I have cleared the CACHE folder and rebooted and didn't fix the issue. There is no CEF folder that I could find.

Does anyone have any ideas? 

[v-yalanwu-msft · Accepted solution]

Hi, @Anonymous ;

PBI Desktop SU11 QFE2 (version: 2.99.862.0) was released to PROD today via DLC & MS store with the below fix:

- Fix for ArcGIS Maps visual sign-in issue: now the sign-in window for ArcGIS visual will pop-up (only when "Power BI Desktop infrastructure update" preview feature is off).

Best Regards,
Community Support Team_ Yalan Wu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-yalanwu-msft]

Hi, @Anonymous ;

Someone had a similar problem recently.

Try this after unhiding hidden folders: 

1. Clear the folders in the following locations: 
• .exe version— %LocalAppData%\Microsoft\Power BI Desktop (for example, <user>\AppData\Local\Microsoft\Power BI Desktop)
• Microsoft Store version— C:\Users\<user>\Microsoft\Power BI Desktop Store App
2. Delete the folder named CEF.
3. Delete the folder named Cache.
4. Restart the machine.
   https://community.powerbi.com/t5/Desktop/Unable-to-sign-in-to-ArcGIS-on-Power-BI/td-p/2124430/page/2

 It submited internal to confirm(ICM: 274230792).

I have tested on September version and it worked so that you can try it to check.
https://community.powerbi.com/t5/Issues/Unable-to-Sign-in-to-ArcGIS-Account-w-Microsoft-Power-BI-Desktop/idi-p/2204871

Best Regards,
Community Support Team_ Yalan Wu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[amitchandak]

@Anonymous , Please check and log an issue too https://community.powerbi.com/t5/Issues/idb-p/Issues