Unable to Login on Power BI Desktop - screen locks up

[Anonymous]

Good afternoon -

I've been using Power BI desktop for months with no issues - publishing reports, developing reports, etc. We're connected to an enterprise gateway and are publishing reports to Powerbi.com.

Starting a few days ago, when I attempt to login to Power BI from the desktop client, it will ask for my email address login, and upon clicking "sign in" it will get hung up, and eventually return back to the standard PowerBI developer screen. Additionally, I am able to login and successfully publish from other machines, so this issue only appears to apply to my own machine. I've tried re-installing PowerBI with no luck in resolving this.

[v-shex-msft]

HI @Anonymous,

Is there any firewall policy update on your own device? Maybe you can try to use fiddler to trace httprequests from sign in operate.

Regards,

Xiaoxin Sheng

[Anonymous]

My device is a company device and should be on the same firewall/security policy as any other device in the organization.

Do you have any tips on how to use Fiddler? I've heard of it but don't know how to configure it.

[Anonymous]

I think I was able to get Fiddler to run. I'm not sure if this helps diagnose, but this is what I get:

[Anonymous · Accepted solution]

this has been resolved. My PC needed an "automatic configuration script" in the internet settings. It was set to automatic, which was causing the issue.