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gardas_swathi Frequent Visitor
Frequent Visitor

Unable to Launch Power BI Desktop

Hi Team,

 

I am unable to launch power bi desktop. There was a PC repair that run on my machine this morning and cannot open PBI from then. I tried to set up gateway on my machine , also tried to open PBI in admin mode. None of these worked. Below is the log from Event Viewer

 

- Faulting application name: pbidesktop.exe, version: 2.72.5556.452, time stamp: 0x5d427c8d
Faulting module name: KERNELBASE.dll, version: 10.0.18362.239, time stamp: 0xb6f4b059
Exception code: 0xe0434352
Fault offset: 0x000000000003a839
Faulting process id: 0x315c
Faulting application start time: 0x01d54bbb4011f498
Faulting application path: C:\Program Files\WindowsApps\Microsoft.MicrosoftPowerBIDesktop_2.72.5557.0_x64__8wekyb3d8bbwe\bin\pbidesktop.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: 8906fcf6-7db5-49d8-b4cd-f8150da99884
Faulting package full name: Microsoft.MicrosoftPowerBIDesktop_2.72.5557.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: Microsoft.MicrosoftPowerBIDesktop

1 ACCEPTED SOLUTION

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gardas_swathi Frequent Visitor
Frequent Visitor

Re: Unable to Launch Power BI Desktop

I tried to uninstall again and installed 32 bit from this link - https://www.microsoft.com/en-us/download/details.aspx?id=45331 and it worked. Dont know why the Power BI Desktop app from Windows Store Did not work.

 

Thanks

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4 REPLIES 4
Geradav Regular Visitor
Regular Visitor

Re: Unable to Launch Power BI Desktop

Hi @gardas_swathi 

 

Have you tried uninstalling and installing again?

gardas_swathi Frequent Visitor
Frequent Visitor

Re: Unable to Launch Power BI Desktop

Yes. I have uninstalled and installed twice . I did try to run the below command in admin mode as well

C:\Program Files\Windows Defender\MpCmdRun.exe –resetplatform

Nothing worked. Please help

Geradav Regular Visitor
Regular Visitor

Re: Unable to Launch Power BI Desktop

@gardas_swathi 

 

You could try the following

  1. Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt.
  2. In Command prompt type sfc /scannow and press enter.
  3. Restart the computer.

Or you can try re-registering kernelbase.dll and check.

  1. Press Windows Key + X and click on Command Prompt (Admin)
  2. Type regsvr32 KERNELBASE.dll and hit Enter.
  3. Restart your computer and check.

Hope this helps you. Let us know if that works

 

David

Highlighted
gardas_swathi Frequent Visitor
Frequent Visitor

Re: Unable to Launch Power BI Desktop

I tried to uninstall again and installed 32 bit from this link - https://www.microsoft.com/en-us/download/details.aspx?id=45331 and it worked. Dont know why the Power BI Desktop app from Windows Store Did not work.

 

Thanks

View solution in original post

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