Unable to Launch Power BI Desktop

[gardas_swathi]

Hi Team,

I am unable to launch power bi desktop. There was a PC repair that run on my machine this morning and cannot open PBI from then. I tried to set up gateway on my machine , also tried to open PBI in admin mode. None of these worked. Below is the log from Event Viewer

- Faulting application name: pbidesktop.exe, version: 2.72.5556.452, time stamp: 0x5d427c8d
Faulting module name: KERNELBASE.dll, version: 10.0.18362.239, time stamp: 0xb6f4b059
Exception code: 0xe0434352
Fault offset: 0x000000000003a839
Faulting process id: 0x315c
Faulting application start time: 0x01d54bbb4011f498
Faulting application path: C:\Program Files\WindowsApps\Microsoft.MicrosoftPowerBIDesktop_2.72.5557.0_x64__8wekyb3d8bbwe\bin\pbidesktop.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: 8906fcf6-7db5-49d8-b4cd-f8150da99884
Faulting package full name: Microsoft.MicrosoftPowerBIDesktop_2.72.5557.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: Microsoft.MicrosoftPowerBIDesktop

[Geradav]

Hi @gardas_swathi 

Have you tried uninstalling and installing again?

[gardas_swathi]

Yes. I have uninstalled and installed twice . I did try to run the below command in admin mode as well

C:\Program Files\Windows Defender\MpCmdRun.exe –resetplatform

Nothing worked. Please help

[Geradav]

@gardas_swathi 

You could try the following

1. Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt.
2. In Command prompt type sfc /scannow and press enter.
3. Restart the computer.

Or you can try re-registering kernelbase.dll and check.

1. Press Windows Key + X and click on Command Prompt (Admin)
2. Type regsvr32 KERNELBASE.dll and hit Enter.
3. Restart your computer and check.

Hope this helps you. Let us know if that works

David

[gardas_swathi · Accepted solution]

I tried to uninstall again and installed 32 bit from this link - https://www.microsoft.com/en-us/download/details.aspx?id=45331 and it worked. Dont know why the Power BI Desktop app from Windows Store Did not work.

Thanks

[Anonymous]

I tried to install the 32 bit version, and although I could open the installer while running, it stops installing and a box pops telling me that to continue installing it I need to close PBI Desktop.

The PBI Desktop app isn't actually open, since it is not installed. Somehow, the app uninstalled by itself. I tried to find it to remove it, and it is not actually installed anymore.

I do not know what could be preventing the installation to move forward.

Any thoughts in getting the software installed?

Thank you,

Daniel

[Anonymous]

Hi @gardas_swathi 

I tried to install the 32 bit version, and although I could open the installer, while running it stop and a box pops telling me that to continue installing it I need to close MS PBI Desktop.

The app isn't actually open, so I do not know what could be preventing the installation to move forward.

Any thoughts in getting the software installed?

Thank you,

Daniel