URGENT - Smartsheet Authentication Login Window Error

[sunayanababudas]

Hi everyone, 

I have a report that uses a Smartsheet connection and I have to 'Edit Credentials' to change a source in it. 

Everytime I click 'Sign in', the browser opens for a fraction of a second and then closes. I then get the error attached in the screenshot. 

I've tried restarting, removing cache, changing default browsers etc. but nothing works.  😞

Can someone please help me out?

Thanks, 

Sunayana

[v-kelly-msft]

Hi @sunayanababudas ,

Have you tried to delete the credentials?

Best Regards,
Kelly

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[sunayanababudas]

Yes I've tried that and it didn't work. 

[v-kelly-msft]

Hi  @sunayanababudas ,

Try the method blow:

Hi, there is an easy fix. Launch Internet Explorer, then click “Compatibility View Settings” and add Smartsheet.com to the list. Return to BI desktop and you should be OK.

Reference:

https://community.powerbi.com/t5/Issues/Smartsheet-Connector-Bug-in-August-2021-Update/idi-p/2043060

Best Regards,
Kelly

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