cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
sunayanababudas
New Member

URGENT - Smartsheet Authentication Login Window Error

Hi everyone, 

 

I have a report that uses a Smartsheet connection and I have to 'Edit Credentials' to change a source in it. 

Everytime I click 'Sign in', the browser opens for a fraction of a second and then closes. I then get the error attached in the screenshot. 

I've tried restarting, removing cache, changing default browsers etc. but nothing works.  😞

Can someone please help me out?

 

Thanks, 

Sunayana

 

Smartsheet_SigninError.PNG

 

 

3 REPLIES 3
v-kelly-msft
Community Support
Community Support

Hi @sunayanababudas ,

 

Have you tried to delete the credentials?

 

Best Regards,
Kelly

Did I answer your question? Mark my reply as a solution!

Yes I've tried that and it didn't work. 

Hi  @sunayanababudas ,

 

Try the method blow:

Hi, there is an easy fix. Launch Internet Explorer, then click “Compatibility View Settings” and add Smartsheet.com to the list. Return to BI desktop and you should be OK.

 

Reference:

https://community.powerbi.com/t5/Issues/Smartsheet-Connector-Bug-in-August-2021-Update/idi-p/2043060

 

Best Regards,
Kelly

Did I answer your question? Mark my reply as a solution!

Helpful resources

Announcements
UG GA Amplification 768x460.png

Launching new user group features

Learn how to create your own user groups today!

November Power BI Update 768x460.png

Check it Out!

Click here to read more about the November 2021 Updates!

M365 768x460.jpg

Microsoft 365 Collaboration Conference | December 7–9, 2021

Join us, in-person, December 7–9 in Las Vegas, for the largest gathering of the Microsoft community in the world.