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solesken
Frequent Visitor

Total in matrix not showing up, using Measures

Hi!

 

I created two measures to assess new vs return customers, and for some reason, the total for return customers is not visible. 

 

Screen Shot 2019-12-31 at 6.45.32 PM.png

 

Do you know where the error may lie?

 

Thanks!

 

 

3 ACCEPTED SOLUTIONS

Accepted Solutions
Super User III
Super User III

Re: Total in matrix not showing up, using Measures

Hi @solesken ,

 

check this out.

NewReturningCustomer.png

Remember that the total is not the sum of the rows, but the result of the measure calculation without a row filter.
In this case at the monthly level and in the sample data there was no customer activity before December.

 

You may download my PBIX file from here.
Hope this helps.

 

Regards,

Marcus

Dortmund - Germany
If I answered your question, please mark my post as solution, this will also help others.
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View solution in original post

solesken
Frequent Visitor

Re: Total in matrix not showing up, using Measures

Hi @mwegener - that makes a lot of sense. Thank you very much for explaining! 

View solution in original post

Super User III
Super User III

Re: Total in matrix not showing up, using Measures

Hi,
If I answered your question, please mark my post as solution, this will also help others.
Did I answer your question?
Please mark my post as solution, this will also help others.
Please give Kudos for support.

Proud to be a Super User!

View solution in original post

6 REPLIES 6
Super User III
Super User III

Re: Total in matrix not showing up, using Measures

Hi @solesken ,

 

could you post your DAX for the "Returning Customers"?

 

Regards,

Marcus

Dortmund - Germany
If I answered your question, please mark my post as solution, this will also help others.
Please give Kudos for support.

Did I answer your question?
Please mark my post as solution, this will also help others.
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Proud to be a Super User!

Community Support
Community Support

Re: Total in matrix not showing up, using Measures

Hi @solesken 

 

You might consider creating pbix file that will contain some sample data (remove the confidential info), upload the pbix to onedrive or dropbox and share the link to the file. Please do not forget to describe the expected results based on this sample data.

 

Community Support Team _ Dina Ye
If this post helps, then please consider Accept it as the solution to help the other members find it more
quickly.
solesken
Frequent Visitor

Re: Total in matrix not showing up, using Measures

Hi @mwegener  and @v-diye-msft - thank you for your response! Please find attached a sample pbix file. I would appreciate any insight into what changes I need to make to get the analysis right! 

 

Note: in the pbix file I have shared, you will notice a new errror with "New Customers". While the total shows the correct amount  (= 192), it's not calculating the numbers properly by date. 

 

Thanks,

Sol

 

Customer Loyalty Sample Data 

Super User III
Super User III

Re: Total in matrix not showing up, using Measures

Hi @solesken ,

 

check this out.

NewReturningCustomer.png

Remember that the total is not the sum of the rows, but the result of the measure calculation without a row filter.
In this case at the monthly level and in the sample data there was no customer activity before December.

 

You may download my PBIX file from here.
Hope this helps.

 

Regards,

Marcus

Dortmund - Germany
If I answered your question, please mark my post as solution, this will also help others.
Please give Kudos for support.

 

Did I answer your question?
Please mark my post as solution, this will also help others.
Please give Kudos for support.

Proud to be a Super User!

View solution in original post

solesken
Frequent Visitor

Re: Total in matrix not showing up, using Measures

Hi @mwegener - that makes a lot of sense. Thank you very much for explaining! 

View solution in original post

Super User III
Super User III

Re: Total in matrix not showing up, using Measures

Hi,
If I answered your question, please mark my post as solution, this will also help others.
Did I answer your question?
Please mark my post as solution, this will also help others.
Please give Kudos for support.

Proud to be a Super User!

View solution in original post

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