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I need to calculate in MM:SS on call data for the average speed to answer. I have created a seconds column (Seconds = DIVIDE(CMSData[anstime] , CMSData[ACD Calls]), but when I put it into a table although displays properly for each day... but does not sum up properly by month or year. I then need to place that into MM:SS format. I had created the time format in the data but then I can only display that and it will only show Earliest or Lastest.
Any help is appreciated. Thanks!
Hi @scramer,
=> but does not sum up properly by month or year.
But in your screenshot, it has been summed as 521 for March. So what did you mean about this?
=> I then need to place that into MMS format.
To convert seconds to MM:SS format, you can refer to following method:
https://community.powerbi.com/t5/Desktop/How-to-convert-seconds-to-hh-mm-ss/td-p/310219
Thanks,
Xi Jin.
I have followed the instructions in the link but still receiving an error in my custom column. Can you see where I am doing something wrong.
right click on the earliest column and select the desired operation
Hi, It does not give me the option of Sum or Average.
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