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BernatAgullo
Helper I
Helper I

Thin report looses connection to the dataset when open for some time in Power BI Desktop

I'm using a thin report, and if I have it open and come back to it after a while I almost always get a grey box on a visiual with the message 

 

"Could't load the data for this visual

No se pudo conectar a la URL "https://api.powerbi.com" al intentar realizar una llamada a la resolución de clúster"

 

and the details look like this: 

 

Feedback Type:
Frown (Error)

Timestamp:
2022-05-17T13:38:32.1559647Z

Local Time:
2022-05-17T15:38:32.1559647+02:00

Session ID:
7d0dce28-444e-4798-958e-c460c338232d

Release:
May 2022

Product Version:
2.105.664.0 (22.05) (x64)

Error Message:
No se pudo conectar a la URL "https://api.powerbi.com" al intentar realizar una llamada a la resolución de clúster.

OS Version:
Microsoft Windows NT 10.0.19042.0 (x64 es-ES)

CLR Version:
4.8 or later [Release Number = 528372]

Peak Virtual Memory:
54.2 GB

Private Memory:
567 MB

Peak Working Set:
758 MB

IE Version:
11.789.19041.0

User ID:
dd407e7d-a67d-4238-98cc-872a330e5810

Workbook Package Info:
1* - es-ES, Query Groups: 0, fastCombine: Enabled, runBackgroundAnalysis: False.

Telemetry Enabled:
True

AS Live Connection:
True

Performance Trace Logs:
C:\Users\ESAgulloBe\Microsoft\Power BI Desktop Store App\PerformanceTraces.zip

Enabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_compositeModelsOverAS
PBI_enhancedTooltips
PBI_enableWebView2
PQ_WebView2Connector
PBI_mobileAuthoringFormattingUI
PBI_useModernFormatPane
PBI_sparklines
PBI_scorecardVisual

Disabled Preview Features:
PBI_lineChartError
PBI_fieldParametersSuperSwitch

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
125%

Supported Services:
Power BI

Formulas:


section Section1;

2 REPLIES 2
Eyelyn9
Community Support
Community Support

Hi @BernatAgullo ,

 

Any updates?

 

Best Regards,
Eyelyn Qin

Eyelyn9
Community Support
Community Support

Hi @BernatAgullo ,

 

What's your data source, Excel or Analysis Service or other? Can you please share more details to help us clarify your scenario?

Here is a workaround from a similar thread that you may refer to:

Eyelyn9_1-1653016731341.png

Links:

Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows

Solved: Re: Error in "Analyze in Excel" option - Failed to... - Microsoft Power BI Community

 

 

Best Regards,
Eyelyn Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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