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Helper I
Helper I

Staff Ratio

Hi

 

I have a lot of staff and customers, each customer is assigned to a category (i.e. Cat 1, Cat 2, Cat 3). and each category has a different weight applied to them in order to calculate a staff members capacity. for example, Cat 1 has a ratio of 1:20 which is 0.05 per customer, Cat 2 has a ratio of 1:6 whcih is 0.16 per customer. 

in excel if i calculate the total of the customers by the multiplier (0.05) and represent it as a percentage then I can display a staff members utilisation. 

however I don't know how to do this calculation in Power BI. 

can anyone help with this?

 

thanks

Adam

1 REPLY 1
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Microsoft
Microsoft

Re: Staff Ratio

Hi Adam,

 

Can you share a dummy sample in Text mode that we can copy or download? There isn't a numeric type column in your description. How can it multiple the ratio?

 

Best Regards,

Community Support Team _ Dale
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