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Kbersani Regular Visitor
Regular Visitor

Some dashboard tiles not updating, however the underliing reports are.

Hello,

 

I have a dashboard which connects to about 3 different reports. I have found that every now and again some tiles will get stuck on the previous numbers and not updated on the dash even through the reports which the tiles were created from and pinned are updated.

 

I can delete the tile from the dash and pin it back to the dashboard from the report and it works for a while, but they seem to get stuck again.

 

how can I prevent the tiles from becoming stuck and not refreshing with the linked report?

 

Thank you,

Ken

19 REPLIES 19
Super User
Super User

Re: Some dashboard tiles not updating, however the underliing reports are.

@Kbersani by "Stuck" you mean the tiles never refresh? How often did you check for changes? Tiles don't refresh on the same schedule as a report, typically they update after a little while, that isn't to suggest that you don't have an issue (because there have been a couple threads that randomly pop up from time to time where multiple users are experiencing the problem.

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BPhetchamphone Regular Visitor
Regular Visitor

Re: Some dashboard tiles not updating, however the underliing reports are.

I have had a similar problem. In some reports, I have similar data- so 2 different reports might produce the same tile ( meaning, the same data presented in the same way). On report A- the tile doesn't refresh, but on report B- the tile with the same data and same refresh rate changes in correlation to the main report . 

Kbersani Regular Visitor
Regular Visitor

Re: Some dashboard tiles not updating, however the underliing reports are.

Correct, the tiles never refresh. I check them daily and they have not updated for 3 days. I can actuallly refresh the data and watch some tiles from the same report refresh but the ones that are "stuck" stay the same.

ashishrj Senior Member
Senior Member

Re: Some dashboard tiles not updating, however the underliing reports are.

I have observed that tiles pinned on dashboard using Q&A refreshes properly when scheduled refresh but reports usually takes time to get updated on dashbaord or in others case it fails

Super User
Super User

Re: Some dashboard tiles not updating, however the underliing reports are.

This seems similar to the Google Analytics issues that have been discussed with the mobile apps not updating. I have also seen the Google Analytics tiles in the service "stuck on stupid" since basically I built the dashboard using the service content pack. Essentially, the tiles on the dashboard in the Service never update but if I click on them, the updated data displays (although not in the Power BI mobile app).


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djcurtis2 Frequent Visitor
Frequent Visitor

Re: Some dashboard tiles not updating, however the underliing reports are.

I'm having this issue using the Analysis Services connector.  I have two or three dashboards that randomly do not update for  2 or 3 days and then just randomly start updating again.  The underlying reports update when I click a tile from the dashboard, so I know it's not an issue with the connector or data not being updated.  I have the data sources setup to be processed every couple of minutes, so they are constantly being updated.  Any suggestions? 

NateAdamsIDT New Member
New Member

Re: Some dashboard tiles not updating, however the underliing reports are.

I'm having the same issue with data backed by a Visual Studio Online data feed.  I update the data and refresh the reports and some of the tiles on the dashboard update and some do not.  Currently, my work-around is to delete the tile from the dashboard and repin it.  Definitely not ideal.

Super User
Super User

Re: Some dashboard tiles not updating, however the underliing reports are.

This issue has been reported and I am still awaiting a reply from the fiddler's trace I sent in. I will update if I hear anything and would appreciate any information on this you all have.

difriedman Frequent Visitor
Frequent Visitor

Re: Some dashboard tiles not updating, however the underliing reports are.

I'm seeing the same thing -- the report is updating, but the dashboard is stuck on data from a few days ago.  Has anyone found a fix for this?  Thanks!