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GKJARC
Frequent Visitor

Some accounts cannot log in to Power BI Desktop anymore

Hi all!

For different customers we use licenced Power BI service accounts, to publish reports to a shared workspace in the customer's domain (service@domainofcustomer1.com, service@domainofcustomer2.com, etc.).

Logging in to Power BI Service on powerbi.com works fine with these accounts.

Since recently however, we cannot log in at some customers anymore in Power BI Desktop. 

What happens is that we fill out the login emailaddress, then click Next, then instead of advancing to the password field, the Power BI login window goes back again to the emailaddress field without any additional notification or error message.

 

It may have to do with Multi-Factor Authentication that some customers use.
Could it be that not all types of MFA are compatible with Power BI Desktop?

Any suggestions how this could be fixed?

2 ACCEPTED SOLUTIONS
amitchandak
Super User
Super User

@GKJARC , Please check the issues and log a new one if needed

https://community.powerbi.com/t5/Issues/idb-p/Issues



New Power BI Features
Datamarts: https://youtu.be/8tskWsJTEpg
Field Parameters : https://youtu.be/lqF3Wa1FllE?t=70
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GKJARC
Frequent Visitor

Thank you @amitchandak for your advice.
In the issues I found a workaround that seems to work (credits to @Anonymous ).

GKJARC_0-1644392413047.png

View solution in original post

2 REPLIES 2
GKJARC
Frequent Visitor

Thank you @amitchandak for your advice.
In the issues I found a workaround that seems to work (credits to @Anonymous ).

GKJARC_0-1644392413047.png

amitchandak
Super User
Super User

@GKJARC , Please check the issues and log a new one if needed

https://community.powerbi.com/t5/Issues/idb-p/Issues



New Power BI Features
Datamarts: https://youtu.be/8tskWsJTEpg
Field Parameters : https://youtu.be/lqF3Wa1FllE?t=70
Did I answer your question? Mark my post as a solution! Appreciate your Kudos!! !!
Dashboard of My Blogs !! Connect on Linkedin !! Proud to be a Super User!
Want To Learn Power BI
Learn Power BI Beginners !! Advance Power BI Concepts !! Power BI For Tableau User !! Learn Power BI in Hindi !!
!! Subscribe to my youtube Channel !!

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