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DebbieE Senior Member
Senior Member

September 2019 Update Everything looks blurred

Ive just noticed that ive moved from August Updates to September Updates and everything has gone really blurry

Blurry.JPG

Its curently unusable 

 

Anyone else have this issue?

 

1 ACCEPTED SOLUTION

Accepted Solutions
jnickell Regular Visitor
Regular Visitor

Re: September 2019 Update Everything looks blurred

Latest from support:

Hi John,
 
We worked with our product team and got to know that they updated the internal browser components to a newer version in the September release, and this is causing the difference. The root cause is still being investigated. Best workaround is to install SU08 (August)

 ​
Alternatively, change the monitor resolution to match for all monitors (same scaling %). This only happens when moving Power BI Desktop between monitors that have a different Display Scaling %.
20 REPLIES 20
Super User
Super User

Re: September 2019 Update Everything looks blurred

hello @DebbieE 

Mine seems to be fine, maybe uninstall and reinstall?

blurry.jpg

DebbieE Senior Member
Senior Member

Re: September 2019 Update Everything looks blurred

I get my updates automatically, I dont really want to mess with uninstalling it.Also Its ok on my tiny monitor on my laptop but not on my larger monitor. Its been absolutely fine till today.

DebbieE Senior Member
Senior Member

Re: September 2019 Update Everything looks blurred

I have uninstalled and reinstalled and same issue. On my laptop it looks fine. On my large monitor screen (And this is the 2nd one I have tried) It looks really blurry

 

Its basically unuseable at the moment because I need it on my big monitor

 

Community Support Team
Community Support Team

Re: September 2019 Update Everything looks blurred

Hi @DebbieE ,

 

You may change the resolution of the larger monitor screen, right-click find Display settings option.

 

54.png

 

 

 

 

 

 

 

 

Best Regards,

Amy

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

 

DebbieE Senior Member
Senior Member

Re: September 2019 Update Everything looks blurred

This doesnt work. I think its because my small laptop is Scale and Layout 150% recommended

My larger screen in 100% Recommended

 

I think its because of this but if you change the recommended settings it looks really wrong

 

I think this is clearly a bug in the September release and I would like to roll back to August but I dont know how to do it 

 

 

jnickell Regular Visitor
Regular Visitor

Re: September 2019 Update Everything looks blurred

I'm also seeing this with the September update when using PowerBI Destkop on my external monitor.  My primary monitor (Laptop) is fine.  The external monitor is a different resolution, and is scaled at 100% (Recommended). The Primary monitor (laptop) is higher resolution, and is scaled to 125%.  This only showed up after the update to Sept.  I just switched over (last month) to using the "Windows Store" edition, so there's not really a roll back method.

KrisW Frequent Visitor
Frequent Visitor

Re: September 2019 Update Everything looks blurred

Yes, I had the issue - drove me nuts! After reading all posts listed here, I investigated.

I have a laptop, set at recommended screen setting 125% scale. PBI clear - just not enough "room" to work on the smaller screen.

The 2 larger screens were each set at the recommended DPI, but only 100% scale - impossible to work with PBI as everything was "fuzzy"

 

Going into DISPLAY - ADVANCED SCALING SETTINGS on my laptop, I selected/adjusted the 2 large screens to 125% scaling. PBI now working OK.

 

Screen Shot 09-11-19 at 10.32 AM.PNGScreen Shot 09-11-19 at 10.33 AM.PNGScreen Shot 09-11-19 at 12.32 PM.PNG

jnickell Regular Visitor
Regular Visitor

Re: September 2019 Update Everything looks blurred

@KrisW  That works, but it reduced the available screen real estate.  It's a workaround at best.  

KrisW Frequent Visitor
Frequent Visitor

Re: September 2019 Update Everything looks blurred

Hope they fix soon!

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