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Regular Visitor
Posts: 41
Registered: ‎10-05-2016
Accepted Solution

Scheduled refresh enterprise data gateway is offline

Hey

I have a problem with the scheduling refresh. It was all working well, I use an enterprise data gateway and it's installed on a server and just recently i received an email that it has failed. I use the same gateway on a different report and there are no problems there.

 

Screenshot_2.png

In manage gateways the gateway is connected. What is the problem I don't understand why did this happen?

Thanks


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Moderator
Posts: 1,386
Registered: ‎03-06-2016

Re: Scheduled refresh enterprise data gateway is offline

Hi @BiMK,

 

A lot of issues can surface when the gateway version is out of date.  It is a good general practice to make sure you are on the latest version.  If you haven't updated the gateway for a month, or longer, you may want to consider installing the latest version of the gateway and see if you can reproduce the issue.

https://powerbi.microsoft.com/en-us/documentation/powerbi-admin-troubleshooting-power-bi-personal-ga...

 

The error message say that Personal Gateway is offline, it means powerbi.com is unable to connect to machine on which your gateway is running. Ensure machine (or laptop) on which you've installed personal gateway is not sleep or turned off and is on connected to the network. When installing personal gateway you would have a little warning that would have said if laptop goes to sleep mode or turned off personal gateway will be offline.

 

Regards,

Charlie Liao

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Super User
Posts: 1,631
Registered: ‎07-03-2015

Re: Scheduled refresh enterprise data gateway is offline

You say you are using the enterprise gateway, but the image shows the perosnal gateway.  Is the personal gateway old?  Assuming so, and given you say the enterprise gateway works on other reports, you should check the data sources for the report that doesn't work. The most  likely culprit is that you have a file data source in the report that doesn't have a specific enterprise gateway config. Open the report and check the queries. 

* Matt is a Microsoft MVP (Power BI) and author of the Power BI Book Supercharge Power BI.
Highlighted
Moderator
Posts: 1,386
Registered: ‎03-06-2016

Re: Scheduled refresh enterprise data gateway is offline

Hi @BiMK,

 

A lot of issues can surface when the gateway version is out of date.  It is a good general practice to make sure you are on the latest version.  If you haven't updated the gateway for a month, or longer, you may want to consider installing the latest version of the gateway and see if you can reproduce the issue.

https://powerbi.microsoft.com/en-us/documentation/powerbi-admin-troubleshooting-power-bi-personal-ga...

 

The error message say that Personal Gateway is offline, it means powerbi.com is unable to connect to machine on which your gateway is running. Ensure machine (or laptop) on which you've installed personal gateway is not sleep or turned off and is on connected to the network. When installing personal gateway you would have a little warning that would have said if laptop goes to sleep mode or turned off personal gateway will be offline.

 

Regards,

Charlie Liao