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dharland Regular Visitor
Regular Visitor

Ribbon in PBI Desktop stops working

As of the last release, the ribbon in PBI Desktop (e.g. "File", "View", "Home | Publish", etc.) becomes unresponsive. The behavior does not occur on a consistent basis and only appears to have started since the last release.

 

The only workaround is to close the file and open it again. Please advise.

11 REPLIES 11
v-xjiin-msft Super Contributor
Super Contributor

Re: Ribbon in PBI Desktop stops working

Hi @dharland,

 

I'm also using the latest release (Version: 2.56.5023.1021 64-bit (March 2018)). However I didn't encounter your issue.

 

So in your scenario, I would suggest you to try to reinstall the Power BI Desktop. If the issue persists, you can submit a support ticket.

 

6.PNG

 

https://powerbi.microsoft.com/en-us/support/

 

Thanks,
Xi Jin.

mhovmark Frequent Visitor
Frequent Visitor

Re: Ribbon in PBI Desktop stops working

Same issue here. 100 % freezes when I go to the table data view mode

justinh Frequent Visitor
Frequent Visitor

Re: Ribbon in PBI Desktop stops working

Same for me. Randomly the ribbon stops responding. 

Anonymous
Not applicable

Re: Ribbon in PBI Desktop stops working

@justinh Same, but minimizing and maximizing the window always fixes for me.

 

-Parker

justinh Frequent Visitor
Frequent Visitor

Re: Ribbon in PBI Desktop stops working

I tried that this last go around, and it did not work for me. Smiley Frustrated

Highlighted
Elkay
Advisor

Re: Ribbon in PBI Desktop stops working

I have found that if I change focus - click on anything else in my task bar - then back to PBI the ribbon will work again.  Has been happening to me since the June release.

justinh Frequent Visitor
Frequent Visitor

Re: Ribbon in PBI Desktop stops working

@Elkay Sure enough, that worked. Thank you. 

sbloye93 Frequent Visitor
Frequent Visitor

Re: Ribbon in PBI Desktop stops working

I had this issue for the first time today, I got around it by clicking the arrow in the top right of the GUI beneath the Close icon (^).

I clicked this twice, it hides the frozen ribbon then reopens it and upon reopening it was fully functional with all buttons displaying tooltip and the functionality returned.

johanjsc Occasional Visitor
Occasional Visitor

Re: Ribbon in PBI Desktop stops working

I have the same issue on almost daily basis when working much in Power BI Dekstop. Please look into this. Always uses the latest version and has had this for at least 6 months.