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GavReekie Occasional Visitor
Occasional Visitor

Remote Name could not be resolved Eu3.Salesforce.com

I am using the latest version of Power BI Desktop.  Whenever I connect to "Salesforce Objects" I can connect to Salesforce, and often see a list of Salesforce objects and on occasion I am able to load data.  However everytime,at somepoint, I will recieve an error stating that Power BI cannot resolve the DNS name for the Salesforce instance I am trying to connect to.  e.g. "The Remote name coluld not be resolved "eu3.salesforce.com".  Has anyone experienced this? and know what the resolution may be?

2 REPLIES 2
Moderator v-qiuyu-msft
Moderator

Re: Remote Name could not be resolved Eu3.Salesforce.com

Hi @GavReekie,

 

In your scenario, when the error throws out, please access Salesforce site to check if the issue is occurring on Salesforce side. Also please use Fiddler to monitor traffic between Power BI and Salesforce, check if you can find any useful information. You can enable tracing on Power BI Desktop to find what's happening: Power BI Desktop Trace Logs Analyser.

 

If you have any question, please feel free to ask.

 

Best Regards,
Qiuyun Yu

 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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comecome Regular Visitor
Regular Visitor

Re: Remote Name could not be resolved Eu3.Salesforce.com

Greetings from Madrid

I have seen you entry and your PBIX file.  

I've learned a lot from it! Thank you very much

Javier