Relationship and Unique Values

[Prashanth_SJ]

Hi friends,

I need a solution for this query which will definitely reduce the complexity of my regular work. Would you please help me. This is regarding the Unique Calls Scheduled and Answered. I tried pivoting it, but I am getting totals. I am expecting this to be in a way that, it should give  Unique days and subjects. 

Logic would be if a person (Subject) is scheduled three calls in a day, in which anyone call answered by the person on that particular day is counted as one 'answered call'. If a person fails to attempt three calls in that day will be treated as 'Un-answered call'

Link for PBIX file attachment: Unique Call analysis.pbix

Here, I am giving the logic and the expected output for the month of MAR-2018.  

Ind.	Logic (Numerator / Denominator)	Expected Output for the month of March-2018 …. (Example)
No.of Subjects (n= no of women receiving calls in the month)	Total unique count of women in that particular month.	2 (PIDs: DUMMY101, DTDUMMYBG)
Number of Subject call Days (Unique calls scheduled)	Sum of Answered & Un-answered; This shows number Unique calls scheduled to each person in that particular month	DUMMY101 (13 Unique subject call days; DTDUMMYBG (3 Unique subject call days) Total: 16 Unique Subejct Call Days
Answered Calls	Call Report: Col: Inbound/outbound = "OUTBOUND"; Col: Status of call = "COMPLETED", (and/or) "IN_PROGRESS"; Col: Successful = "TRUE" Logic: As per above logic, if a women has atleast 1 successful login (1 of 3 attempts) attempt in a day to be counted as One Answered call) against to each subject	DUMMY101 - 8 Unique Calls Answered in Mar-2018; DTDUMMYBG - 1 Unique Call answered in Mar-2018; Total: 9 Unique answered Call days
Un-answered Calls	Un-answered calls  = No.of Subject call days - Answered calls) [[Other than "Answered Calls"]] Logic: if a women failed to login atleast once in that day (0 of 3 attempts) can be considered as Un-answered call;	DUMMY101 - 5 Unique Calls Un-answered; DTDUMMYBG -2 UniqueCalls Un-answered; Total: 7 Un-answered call days;

The output generated table in power bi can as shown below....

Table with the end result:
PID/ Subjects	Number of Subject call Days	Answered Calls	Un-answered Calls
DUMMY101	13	8	5
DTDUMMYBG	3	1	2

Thanks & regards, 

Prashanth

[v-lili6-msft]

hi, @Prashanth_SJ

      Could you please tell me if your problem has been solved? If it is, could you please mark the helpful replies as Answered?

Best Regards,

Lin

[Prashanth_SJ]

Hi Lin, 

Sorry for delayed response. 

It's not been resolved. I'd be expecting the result as I shown in the table dated...‎09-19-2018 10:13 PM. Will you please try again. 

Regards, 

Prashanth

[Prashanth_SJ]

Hi Lin, 

Thanks a ton for your quick reply on this. Appreciate your efforts in getting the output much closer to my requirement. However, I have a couple of queries in calculating the totals and Unique date counts. Would you plz look at it.

#1. Unique date count - Example: Feb-2018,  DTDUMMYAX has received & answered the 3 OUTBOUND Calls on the same day (09-02-2018). However, as per the logic I mentioned in my first post., it should only be counted once as '1 Answered Call'.  Whereas the generated table showing the 3 value with the present calculations. 

#2. Totals: If I look at the 201802 data (i.e., Feb-2018). The sum of the column values is not equal to the column totals. 

--------------------------------------------------------------------------------------------------------

PID                      No.of Subject call days            Answered Calls         Un-answered Calls

-------------------------------------------------------------------------------------------------------

DUMMY101                         12                                         11                                1

DTDUMMYBG                       1                                            1                                0

DTDUMMYAX                        5                                           3                                2

--------------------------------------------------------------------------------------------------------

Total                                    14                                          15                            -1

-------------------------------------------------------------------------------------------------------

Expected Result/Total:               18                                               15                               3             

Would you please look into it and get back with some solution. 

Regards, 

Prashanth

[v-lili6-msft]

hi,@Prashanth_SJ

    After my research, It involves row context and filter context in DAX calculation,

Result of total is relative to the whole table

for example

DUMMY101	2-1
DUMMY101	2-2
DUMMY101	2-3
DTDUMMYBG	2-1
DTDUMMYAX	2-1
DTDUMMYAX	2-2
DTDUMMYAX	2-4

Result:

DUMMY101    2-1/2-2/2-3         is 3

DTDUMMYBG 2-1                       is 1

DTDUMMYAX 2-1/2-2/2-4          is 3

but table total  2-1/2-2/2-3/2-4 is 4

So you can add one more measure like this:

Measure = var _table=SUMMARIZE(CallReport,CallReport[PID],CallReport[Call date (DD/MM/YYYY)]) return
 CALCULATE(SUMX(_table,CALCULATE(DISTINCTCOUNT(CallReport[Call date (DD/MM/YYYY)]))))

Result:

Best Regards,

Lin

[v-lili6-msft]

HI,@Prashanth_SJ

     After my research, you can do these as below:

Step1:

Add these three measures:

Number of Subject call Days = CALCULATE(DISTINCTCOUNT(CallReport[Call date (DD/MM/YYYY)]))

Answered Calls = CALCULATE(COUNTA(CallReport[Successful]),CallReport[Inbound/outbound]="OUTBOUND",CallReport[Successful]=TRUE())


Un-answered Calls = [Number of Subject call Days]-[Answered Calls]

Result:

here is pbix, please try it.

https://www.dropbox.com/s/dmnapa64zdyw2on/new%20Unique%20Call%20anlysis.pbix?dl=0

Best Regards,

Lin