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Sushmach109 Helper I
Helper I

Refresh error

Hi,

When Refreshed data set with scheduling "Cancellation occurred when sending or receiving a request." this error come from gateway for one particular report. some day successfully update the data set, but some day this error comes. Any one can help me to resolve this issue.

Other reports are working fine but for one particular report this error is coming continuosly from past 4 days please try to resolve this issue ASAP as customers are behind this critical report updated.

 

Refresh Error.pngSnapshot

9 REPLIES 9
alexei7 Continued Contributor
Continued Contributor

Re: Refresh error

I've been getting the same issue

quentin_vigne Solution Sage
Solution Sage

Re: Refresh error

Hi @Sushmach109

 

Can you please post here what you see when you click on "SHOW" 

We need detailed information

 

- Quentin

Sushmach109 Helper I
Helper I

Re: Refresh error

Refresh error1.png

quentin_vigne Solution Sage
Solution Sage

Re: Refresh error

@Sushmach109

 

1 - Do you have the latest version of the gateway ? 

 

2 - Are you using the same gateway for everyreport ? 

 

3 - Are you able to refresh your report manually ?

 

- Quentin

Sushmach109 Helper I
Helper I

Re: Refresh error

1. Gateway version number : 14.16.6670.1(April 2018)

 
2.yes I am using same gateway for all reports.
 
3.yes I am able to refresh manually

 

quentin_vigne Solution Sage
Solution Sage

Re: Refresh error

@Sushmach109

 

Do you have a special query to connect to data source ? If so, please check the syntax of the query

 

Else, did you made some change to this report recently ? 

 

- Quentin

Highlighted
Sushmach109 Helper I
Helper I

Re: Refresh error

I didnt change any query or modify anything.

quentin_vigne Solution Sage
Solution Sage

Re: Refresh error

@Sushmach109

 

 

Can you try to use the new version of the gateway ? May update :

https://powerbi.microsoft.com/en-us/blog/on-premises-data-gateway-may-update-is-now-available/

 

- Quentin

Sushmach109 Helper I
Helper I

Re: Refresh error

Previously i installed this version for gateway but however i got error and unable to sign in with my organisation account.

That is why again i installed previous version of it.

Now again i cant experiment by updating as we are working on production data now.

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