Refresh Failed - The gateway operation has been canceled explicitly by the user or from a timeout

[dhusanth]

Refresh has been failed. Remarks shows as "The gateway operation has been canceled explicitly by the user or from a timeout". Could you please help to overcome this issue. I am using on-premises data gateway (personal mode). 

Refresh last for 2 hours and got above message.

[v-shex-msft]

Hi @dhusanth,

Current refresh timeout is 2 hours, please summarize your records or cut down data amount to increase refresh performance.

Scheduled refresh timeout

Scheduled refresh for imported datasets timeout after two hours. This timeout is increased to five hours for datasets in Premium workspaces. If you are encountering this limit, you can consider reducing the size or complexity of your dataset, or consider breaking the dataset into smaller pieces.

In addition you can also upgrade your license to premium, for this license, timeout limit is increased to five hours.

Rerference link:

Troubleshooting refresh scenarios

Regards,

Xiaoxin Sheng

[dhusanth]

Hi Xiaoxin,

Thank you for the explanation.

Yes, data size is heavy and refresh stopped in 2 hrs, however, I have already licensed with premium workspace and the report is in premium workspace only. Then timeout should have increased to 5 hrs, but its stopped in 2hrs. 

[v-shex-msft]

Hi @dhusanth,

Have you try to manually modify timeout option in your query? I think power bi has setting default value to 2 hours.

Regards,

Xiaoxin Sheng

[dhusanth]

Hi Xiaoxin,

I did not try manually, could you please help. How to do that?

Regards,

dhusanth 

[v-shex-msft]

HI @dhusanth,

You can setting it at connector advanced option. 

For e.g.

Regards,

Xiaoxin Sheng