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CASTI
New Member

Rankx to measure performance

So I am trying to use Rankx to measure performance of agents. However each KPI has it's own goal. 

 

Quallity  <= .90 
AHT >= 10
Wrap >= 2
CSAT <= .80

 

Example

Rankx.png

 

Current formula 

Ranking  =
RANKX (
ALL ( 'Roster' ),
RANKX ( ALL ( 'Roster'), [QA], ,ASC )
+ DIVIDE (
RANKX ( ALL ( 'Roster'), [AHT (Call)] , ,DESC ),
( COUNTROWS ( ALL ( 'Roster' ) ) + 1 )
+ DIVIDE (
RANKX ( ALL ( 'Roster' ), [Avg. Wrap] , ,DESC ),
( COUNTROWS ( ALL ( 'Roster' ) ) + 2 )
+ DIVIDE (
RANKX ( ALL ( 'Roster'), [CSAT offered] , ,ASC ),
( COUNTROWS ( ALL ( 'Roster' ) ) + 3 )
)
)))

 
1 ACCEPTED SOLUTION

Accepted Solutions
Community Support
Community Support

Re: Rankx to measure performance

Hi @CASTI ,

 

I think your formula is fine and you just need to increase the proportion of each row like below.

 

rankvalue = 
var a = RANKX(ALL('Table'),[A1],,DESC,Dense)*100000
var b = RANKX(ALL('Table'),[B1],,DESC,Dense)*1000
var c = RANKX(ALL('Table'),[C1],,DESC,Dense)*10
var d = RANKX(ALL('Table'),[D1],,DESC,Dense)
return
a+b+c+d

 

6.PNG

 And if your proportion for each row is low the result would be effected.

 

rankvalue = 
var a = RANKX(ALL('Table'),[A1],,DESC,Dense)*4
var b = RANKX(ALL('Table'),[B1],,DESC,Dense)*3
var c = RANKX(ALL('Table'),[C1],,DESC,Dense)*2
var d = RANKX(ALL('Table'),[D1],,DESC,Dense)
return
a+b+c+d

 

 7.PNG

 

Best Regards,

Jay

Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
Super User I
Super User I

Re: Rankx to measure performance

Hi @CASTI ,

 

When you are trying to get Rank based on 4 different criteria. I would recommend a weightage to be given to each criteria.  Then using the achievement in each criteria arrive at the weightage for the criteria.  Sum up the weightage of criteria. Then rank based on the sum weihtage.

 

 

Cheers

 

CheenuSing 

Did I answer your question? Mark my post as a solution and also give KUDOS !

Proud to be a Datanaut!
Community Support
Community Support

Re: Rankx to measure performance

Hi @CASTI ,

 

I think your formula is fine and you just need to increase the proportion of each row like below.

 

rankvalue = 
var a = RANKX(ALL('Table'),[A1],,DESC,Dense)*100000
var b = RANKX(ALL('Table'),[B1],,DESC,Dense)*1000
var c = RANKX(ALL('Table'),[C1],,DESC,Dense)*10
var d = RANKX(ALL('Table'),[D1],,DESC,Dense)
return
a+b+c+d

 

6.PNG

 And if your proportion for each row is low the result would be effected.

 

rankvalue = 
var a = RANKX(ALL('Table'),[A1],,DESC,Dense)*4
var b = RANKX(ALL('Table'),[B1],,DESC,Dense)*3
var c = RANKX(ALL('Table'),[C1],,DESC,Dense)*2
var d = RANKX(ALL('Table'),[D1],,DESC,Dense)
return
a+b+c+d

 

 7.PNG

 

Best Regards,

Jay

Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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