RLS working with desktop but not on service after publishing

[Pbi07]

Having an issue with my RLS. I have the functionality working on desktop, but after publishing users are seeing blank data. 

The role is defined as

IF (
USERPRINCIPALNAME() IN VALUES
( 'RLS Users'[Email] ), [Map.Manager2]
IN SELECTCOLUMNS (
FILTER ( 'RLS Users', 'RLS Users'[Email] =
USERPRINCIPALNAME() ), "Mgrs",
'RLS Users'[Manager] ),
[Map.Manager2] IN
VALUES ( SalesFact[Map.Manager2]))

RLS USers table structure 

Manager	Email
Mgr1	Mgr1@email.com
Mgr1	svp1@email.com

I have tried re-publishing and no luck. Wondering if anyone else had the same issue? 

[Gabriel_Walkman]

When you start writing the user email in the service either to the RLS or workspace access, it should give a popup suggestion. In what format is the user email displayed in the popup?

You might need to use a weird format, ie. 

name@clientorg.com

could become

name_clientorg.com#EXT#@yourorgcom0.onmicrosoft.com

or

live#name@clientorg.com

You would then have to use this peculiar format in your RLS Users table.

There's plenty of topics of this problem in the community, search for something like "external user principalname".

[Pbi07 · Accepted solution]

Thanks @Gabriel_Walkman @TomMartens 

I had looked at those upn formats to rule out that issue. 

I just republished over the weekend again and it started working. Thanks for providing the suggestions. 

[TomMartens]

Hey @Pbi07 ,

I'm wondering if the user are accessing the content (Report) from inside

• a workspace
  here RLS will only applied is user have assigned the workspace role: viewer
• an app
  RLS should be applied

Regards,
Tom

[parry2k]

@Pbi07 did you added the users to the RLS role in the service, if not then they will not see it.  check this link

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[Pbi07]

@parry2k 

Yes. Users were added to the role. Forgot to mention that.