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Helper V
Helper V

Publishing dataset fails and destroys live pages

I've been inconsistently getting this error on my reports when I try to publish them:

Publishing is complete. However we couldn't refresh your dataset. Please manually refresh your dataset in the service or schedule refresh.


Is there some way I can fix this?




I try to manually refresh the datasets on the service but when I go to the live page versions of the reports, they all seem to be corrupted (ie: report doesn't exist or I don't have permission to view it).




All of this started to happen when I installed the latest Oct (Version: 2.51.4885.701 64-bit) update. I'm not sure if it's related to that, but this is becoming frustrating. My reports needs to be refreshed daily and the updates, which I expect to be seamless, has become extremely tedious because I have to remove the corrupt live pages and re-pin them again.

Community Support
Community Support

Re: Publishing dataset fails and destroys live pages

HI @olimilo,

Can you please share more detail inforamtiosn about this issue? (For e.g. data source type, cnnection mode, viual type...)
In addition, you can also check on your dataset setting to got the detail error message about this.



Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.
Frequent Visitor

Re: Publishing dataset fails and destroys live pages

I am having the exact same issue.


Online when I try to refresh it errors and gives me this info:


Please try again later or contact support. If you contact support, please provide these details.

Activity ID232a421c-a626-49ff-bb92-388217763901
Request IDf4a03bb3-9c81-4a5a-8aee-57fd19ddcf1d
Time2017-11-15 23:09:05Z
Advocate II
Advocate II

Re: Publishing dataset fails and destroys live pages

Has there been any update regarding this problem?

I am experiencing the exact same problem as first reported by Olimilo - the same error message. And when I go to the WOrkspace where the existing report resides, all the pinned live pages have been corrupted.

This has been happening now for several weeks for me.

I can publish a report perhaps 2 to 3 times without problem; but on the next publish, this error occurs.


So far, the only way I can find to recover from this is to go to the Service, delete the previously published report, publish the updated one again (which usually works successfully); then need to pin all the live pages again to the existing dashboards.


Please advise if there is anyone knows of a fix or workaround.

Helper V
Helper V

Re: Publishing dataset fails and destroys live pages

Unfortunately, I was not able to find a solution to this. It just went away on its own. I'm assuming that it could've been a network problem (either on our side or MSFT's).


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