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deepguptaac
Frequent Visitor

Problem with webview2: out of memory error

Hi team!

 

I am getting the error "There is problem with Webview 2" Error Code: Out of Memory while trying to save a file. This error is intermittent, but due to this error, I lose my work.

The screenshot of the error is below:

deepguptaac_0-1664448914556.png

The system configuration on which I am working is 8 GB RAM, 512 GB SSD and core i5-1135G7 processor. The version of Power BI is 2.109.844.0 64-bit (September, 2022) and size of PBIX is 850 MB.

 

Kindly suggest me the possible resolutions.

1 ACCEPTED SOLUTION
v-luwang-msft
Community Support
Community Support

Hi @deepguptaac ,

A similar issue has been reported internally. ICM: 279388210

the engineers have found the issue is related to the WebView2 browser crashing and are working to find the root cause of this issue.

 

Workarounds that might work for you: 

1. Uninstalled the program then downloaded the November version which seems to be working.

Link to previous versions <- Previous version can be downloaded here.

2. Go to File->Options and Settings -> Options -> Preview Features and disable the "Power BI Desktop Infrastructure Update" feature switch. That should stop using WebView2. 
Or if you cannot start the desktop to get to the Preview feature switches, you can set the following Environment variable to disable WebView2
Environment Variable : "PBI_enableWebView2Preview"
Value: "0"

refer:

POWER BI Desktop doesn't start after upgarde latest version

Problem to launch Power BI

Cannot invoke on WebView2 Web Browser in its current state

 

If the workaround above doesn't cover your case, since the error code is different from the error code of the reported issue, this may be a new issue.

In these types of errors our suggestion would be to raise a Support Request with Microsoft, so we can perform a more in depth Troubleshooting to understand exactly what is going on with the issue you are currently facing.

If you have a Pro account it is free. Go to https://support.powerbi.com

Scroll down and click "CREATE SUPPORT TICKET".

 

 

Best Regards

Lucien

View solution in original post

2 REPLIES 2
v-luwang-msft
Community Support
Community Support

Hi @deepguptaac ,

A similar issue has been reported internally. ICM: 279388210

the engineers have found the issue is related to the WebView2 browser crashing and are working to find the root cause of this issue.

 

Workarounds that might work for you: 

1. Uninstalled the program then downloaded the November version which seems to be working.

Link to previous versions <- Previous version can be downloaded here.

2. Go to File->Options and Settings -> Options -> Preview Features and disable the "Power BI Desktop Infrastructure Update" feature switch. That should stop using WebView2. 
Or if you cannot start the desktop to get to the Preview feature switches, you can set the following Environment variable to disable WebView2
Environment Variable : "PBI_enableWebView2Preview"
Value: "0"

refer:

POWER BI Desktop doesn't start after upgarde latest version

Problem to launch Power BI

Cannot invoke on WebView2 Web Browser in its current state

 

If the workaround above doesn't cover your case, since the error code is different from the error code of the reported issue, this may be a new issue.

In these types of errors our suggestion would be to raise a Support Request with Microsoft, so we can perform a more in depth Troubleshooting to understand exactly what is going on with the issue you are currently facing.

If you have a Pro account it is free. Go to https://support.powerbi.com

Scroll down and click "CREATE SUPPORT TICKET".

 

 

Best Regards

Lucien

amitchandak
Super User
Super User

@deepguptaac , In Go to File-> Options and settings -> Options -> Security Option -> and check : Use My Default browser( Visible after scroll)

 

and then try you action

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