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MCarmiggelt Frequent Visitor
Frequent Visitor

Problem with layout of a custom visual

I'm experiencing some layout problems with the Chiclet slicer.

 

In Power BI Desktop i´ve created a report with a couple of Chiclet slicers so the users can select which data they want to see. I´ve positioned the slicers on the left side of the report with a colored shape so it looks al tidied up. The slicers use the same background color.

 

Works all fine and looks good. But the next time I open my .pbix file in the Desktop app, all Chiclet slicer layout settings are gone. Other layout settings didn´t change, just the Chiclet slicer settings. How does this happen, do more people experience this problem? or am I doing something wrong?

 

Here are two screenshots.

 IS.JPGThe problemShould be.JPGHow it should look

1 ACCEPTED SOLUTION

Accepted Solutions
deldersveld
Advisor

Re: Problem with layout of a custom visual

FWIW, after upgrading to yesterday's version from the December version, most if not all of the color and format retention issues that I was having with the Chiclet in PBI Desktop have been resolved.

15 REPLIES 15
deldersveld
Advisor

Re: Problem with layout of a custom visual

I experience this issue with the Chiclet slicer in PBI Desktop as well. Format colors, etc revert back to defaults. If you deploy a Chiclet to the powerbi.com service, the colors persist, but it is a painful experience to have to change this every time you re-open the Desktop file.

 

Overall, the Chiclet is a good visual, but it has some other minor quirks. The main one for me is that it does not seem to render images in Edge.

greggyb New Contributor
New Contributor

Re: Problem with layout of a custom visual

This is not by design. There are two major sources of error for a custom visual.

 

  1. Display glitches / incorrect plotting.
    This is likely an implementation error or bug by the custom visual author, and it shouldn't be an expectation that the Microsoft Power BI dev team will fix these.
  2. Incorrect persistence / functioning in PBI Desktop / Service.
    This could still be some implementation error by the visual author, but there are also known bugs (that I thought had all been addressed, but perhaps not), where customizations to properly implemented custom visuals are not persisted across file saves or uploads. This would be a bug in PBI.

 

You can submit bugs in PBI Desktop by using the 'Send a frown' option in the File menu, or by opening a ticket here for bugs in the PBI Service.

The forums are a great avenue for discussing issues, sharing thoughts / ideas, and troubleshooting, but they are not the official medium to submit bug reports.

Proper bug reports will receive more attention from the devs than forum posts.

MCarmiggelt Frequent Visitor
Frequent Visitor

Re: Problem with layout of a custom visual

@greggyb Thanks for your reply.

 

The author of the visual I'm talking about is Microsoft!

 

The first thing I did when I noticed the bug was to send a frown in PBI desktop. One of your colleagues replied and told me to contact the author, or if the author was Microsoft, to post it on the forums. So I did, and now you're sending me back to the frown option. This ain't working.

 

 

deldersveld
Advisor

Re: Problem with layout of a custom visual

FWIW, after upgrading to yesterday's version from the December version, most if not all of the color and format retention issues that I was having with the Chiclet in PBI Desktop have been resolved.

MCarmiggelt Frequent Visitor
Frequent Visitor

Re: Problem with layout of a custom visual

Alright, thanks for the notification @deldersveld. I'll try that.

greggyb New Contributor
New Contributor

Re: Problem with layout of a custom visual

@MCarmiggelt, I'm sorry for the runaround you got. A couple things:

  1. I'm not a Microsoft employee (:
  2. The forums are explicitly not for bug reports and @Sandy will agree that being directed here for bug reports is incorrect.
  3. The fact that a visual has MS authors does not necessarily mean that it's been developed by the PBI Dev team (to my understanding). Even if it does imply as much, I don't believe we're to expect the same level of support for custom visual implementation errors as we are to expect for official PBI products (a dev can correct me if I'm wrong). It can be difficult to determine if an error is due to the specific custom visual or a bug in the PBI products'  custom visual implementation.
CLNersesian Regular Visitor
Regular Visitor

Re: Problem with layout of a custom visual

@greggyb Opening a ticket is not the correct place to submit bug reports (i.e.,  opening a ticket here). Can you please stop tellng people otherwise. 

greggyb New Contributor
New Contributor

Re: Problem with layout of a custom visual

 

@CLNersesian, I can certainly stop telling people that. I would love to know where to direct people for Power BI Service bug reports when they are posted to the community forums.

 

The response email from using the Power BI Service feedback mechanism sends people to http://support.powerbi.com.

 

On this page, we can

 

The forums are explicitly not the place for bug reports (see post from @Sandy, here). The instruction that we have received in this community is to use the "Contact Support" option on support.powerbi.com. Since the only options under this menu are the forums (not the avenue for bug reports per admins), and submitting a ticket, I had assumed that submitting a ticket was for bug reports. I apologize for my assumption.

 

Please let me know what the appropriate avenue for submitting Power BI Service bug reports is, and I will direct people's attention appropriately when we see bugs discussed on the community forums.

CLNersesian Regular Visitor
Regular Visitor

Re: Problem with layout of a custom visual

It seems that at the moment using the frown is the method for reporting a bug. The most information is available to the development team through this operation. This is according to a MS Support Engineer in the SQL Support and Business Intelligence Division. 

 

I find the threads on these forums very helpful  in a large part because I can read about other people’s experiences and workarounds – often this information helps me determine if I am actually experiencing a bug or if, perhaps instead, it’s one of a myriad of other things that could have happened.