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Anonymous
Not applicable

PowerBI rest api to jira - gateway time-out

Hi ALL,

 

I have connected powerbi by rest api to jira. So far it was working fine (both desktop and server), but for few days I have an error:

An error occurred in the ‘FetchPage’ query. DataSource.Error: Web.Contents failed to get contents from 'https://jira....'  (504): Gateway Time-out

 

On this computer I can conect to jira by browser, but my connection doesnt work.

 

Anyone can help?
thanks!

elwira

1 ACCEPTED SOLUTION
Anonymous
Not applicable

I solved the problem with restart whole server on which powerbi desktop and powerbi service is working and update all data source settings. All work good for now.

View solution in original post

6 REPLIES 6
Anonymous
Not applicable

I solved the problem with restart whole server on which powerbi desktop and powerbi service is working and update all data source settings. All work good for now.

I just encounted this with Jira online. The issue was caused by Atlassian fixing a licensing issue. When they did so it broke something. I could create a new connection to the service using the connector and existing config but all existing ones failed. 

 

Solution:

  1. Create new Jira API Token.
  2. Clear Power BI cache.
  3. Clear permissions for connection.
  4. Add credentials (basic) back to connection.
  5. Test.
Eyelyn9
Community Support
Community Support

Hi @Anonymous ,

 


Could you tell me if your problem has been solved? If it is, kindly Accept it as the solution. More people will benefit from it.

 

Best Regards,
Eyelyn Qin

Eyelyn9
Community Support
Community Support

Hi @Anonymous ,

 

Please make sure your gateway is the latest version.

 

In addition, there are several articles posts on how to work around this problem.Please check if this could help you a little.

https://community.atlassian.com/t5/Jira-questions/JIRA-REST-API-timeout-issue/qaq-p/1052185

https://community.powerbi.com/t5/Desktop/Get-data-from-Jira-Rest-API/m-p/516130

 

If this still couldn't solve your problem, we suggest you to open a ticket here for help if you are a prouser: https://powerbi.microsoft.com/en-us/support/

 

Best Regards,
Eyelyn Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

amitchandak
Super User
Super User

@Anonymous , Under Home Tab -> Trasform data -> Data Source Setting -> Clear Premission and check



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Anonymous
Not applicable

Hey @amitchandak , it still doesnt work 😞

maybe it was some update for powerbi?

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