PowerBI rest api to jira - gateway time-out

[elwiraa]

Hi ALL,

I have connected powerbi by rest api to jira. So far it was working fine (both desktop and server), but for few days I have an error:

An error occurred in the ‘FetchPage’ query. DataSource.Error: Web.Contents failed to get contents from 'https://jira....'  (504): Gateway Time-out

On this computer I can conect to jira by browser, but my connection doesnt work.

Anyone can help?
thanks!

elwira

[elwiraa · Accepted solution]

I solved the problem with restart whole server on which powerbi desktop and powerbi service is working and update all data source settings. All work good for now.

[Eyelyn9]

Hi @elwiraa ,

Could you tell me if your problem has been solved? If it is, kindly Accept it as the solution. More people will benefit from it.

Best Regards,
Eyelyn Qin

[Eyelyn9]

Hi @elwiraa ,

Please make sure your gateway is the latest version.

In addition, there are several articles posts on how to work around this problem.Please check if this could help you a little.

https://community.atlassian.com/t5/Jira-questions/JIRA-REST-API-timeout-issue/qaq-p/1052185

https://community.powerbi.com/t5/Desktop/Get-data-from-Jira-Rest-API/m-p/516130

If this still couldn't solve your problem, we suggest you to open a ticket here for help if you are a prouser: https://powerbi.microsoft.com/en-us/support/

Best Regards,
Eyelyn Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[amitchandak]

@elwiraa , Under Home Tab -> Trasform data -> Data Source Setting -> Clear Premission and check

[elwiraa]

Hey @amitchandak , it still doesnt work 😞

maybe it was some update for powerbi?