PowerBI not starting correctly

[jamesomahony]

Hey guys,

I work in IT for a large company. We have been installing the free edition of Power BI on people's machines as this is generally all they require. Usually I have no problems, but I came across an issue today.

The installation went fine. PowerBI started up fine. It asked me to create an account as usual which I did using the user's company email. Now it seems to be stuck. I've tried killing it and re-opening and I've tried uninstalling and reinstalling. When the program opens, all I can see is a black box and some of the icons on the right hand side, none of which can be used. Also the Sign In button up the top is distorted and unusable.

I am able to run as admin using my own admin credentials and the program opens fine using my account.

Not sure where to go from here - any suggestions?

Thanks,

James

[v-shex-msft]

Hi @jamesomahony,

Can you please share more detail contents about this? It will be help for troubleshooting.

Regards,

Xiaoxin Sheng

[jamesomahony]

Hey guys,

thanks for the response. Unfortunately the user is out of office today so i can't check this out today.

Basically everything works perfect when I run as admin. But when I just run the program normally, it opens but only shows a large black rectangle and some power bi icons down the right hand side, none of which can be used.

I will try to get a screenshot asap.

Regards,

James

[Greg_Deckler]

Go in as admin and go to File | Options and settings | Options | Diagnostics and turn on Tracing. Close out and go back in with the user credentials and then check the trace log.