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yalesg
Regular Visitor

PowerBI desktop login

Hello, 

 

I am experiencing trouble logging in power BI account, whenever I click "sign in", type in my email and hit 'continue' in PBI desktop, the PBI will be automatically closed.   I have tried many versions, experiencing same problem.   In other laptops, I can log in. 

 

Thank you 

 

2 REPLIES 2
v-henryk-mstf
Community Support
Community Support


Hi @yalesg ,

 

According to the prerequisites provided in the official website document, check whether the computer configuration meets the conditions, uninstall the previous version of the computer, and download the latest version from the official website.

Capture.PNG

 

Here is the link.

 

If the problem is still not resolved, please provide detailed error information and let me know immediately. Looking forward to your reply.


Best Regards,
Henry


If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

amitchandak
Super User IV
Super User IV

@yalesg , first of check is there any windows update pending. If so install that.

Also, you can install power bi from the Microsoft store or download it. In case of download make sure that you installed 64 bit if your OS is 64 bit

 

if everything is fine and still not working raise a support ticket.

https://powerbi.microsoft.com/en-us/support/



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