PowerBI Desktop (August 2022) - proxy popup ?

[Wolfiz]

Hello,

As part of the upgrade of the powerbi desktop client on all our workstations (upgrade to August 2022 release), we have observed that some users receive an error message related to the proxy when launching powerbi desktop.

This popup is , for us , irrelevant as there are no problems with the proxy.

When the user do the sign in, create report, publish etc ... no problem

We are all using the same proxy and we do not understand the root-cause of this pop-up.

(on the 10 devices where it's deployed, 3 receive the popup each time we launch the pbidesktop)

Could you help us?

[Wolfiz · Accepted solution]

Finally we were able to identify and correct this error, which does not appear systematically on all workstations.

The problem comes from a residual that remains from a previous installation and that conflicts with the new version of powerbi desktop.

The tool integrated in Power BI Desktop in charge of the upgrade does not take into account some files already present in the user profile. To correct this problem you need to do a clean installation, meaning delete the folder C:\Users\userid\AppData\Local\Microsoft\Power BI Desktop

[v-jianboli-msft]

Hi @Wolfiz ,

Have you ever tried to updated the desktop to the latest version or rollback to an earlier version? Will this happen again?

If you want to generate a log, you could go to File—>Option and Settings—>Options—>Diagnostics—>tick the Enable tracing —> Open traces folder, then you will find the Power BI log files.

For about how to analysis the logs, you could refer to this post.

Best Regards,

Jianbo Li

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Wolfiz]

we've try to use the embed feature which upgrade the existing version --> NOK

we've uninstall the previous version and install it as a "new" app --> OK

I think the upgrade feature need to fix ^^

[Wolfiz]

those are open elsewhere my colleagues won't be able to use the pbi desktop ... : 

(on the 10 devices where it's deployed, 3 receive the popup each time we launch the pbidesktop)

The connect was tested with different users. The problem is link to the software itsef.

Is there a way to generate a log that catch what's powerbi desktop do from the moment it runs ? 

[v-jianboli-msft]

Hi @Wolfiz ,

The following exceptions in Power BI Desktop trace files are associated with this error:

• Microsoft.PowerBI.Client.Windows.Services.PowerBIWebException
• HttpStatusCode: ProxyAuthenticationRequired

When this error occurs, the most likely reason is that a proxy authentication server on your network is blocking the web requests issued by Power BI Desktop.

If your network uses a proxy authentication server, your administrator can fix this issue by adding the following domains to the allowlist on the proxy authentication server:

• app.powerbi.com
• api.powerbi.com
• domains in the *.analysis.windows.net namespace

For customers who are part of a government cloud, fixing this issue can be done by adding the following domains to the allowlist on the proxy authentication server:

• app.powerbigov.us
• api.powerbigov.us
• domains in the *.analysis.usgovcloudapi.net namespace

For more details, please refer to:

Troubleshooting Sign-in issues in Power BI Desktop - Power BI | Microsoft Docs

Best Regards,

Jianbo Li

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.