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gorgo Frequent Visitor
Frequent Visitor

PowerBI Azure refresh not working

I have power bi configured on Azure, a dataset reading its data from excel document which is updated on daily basis. the refresh is done manually through powerbi desktop. after i click on refresh, my reports and dashboards are reading updated figures, i open it from power bi desktop; however if i open it from any browser, data is not updated, i will have to publish my power bi reports and dashboards from powerbi desktop publish button in order to see my data updated from browser.

 

i checked my settings i noticed a data source credentials error.

tried to change it or re-enter it, but didnt work as per the below image, maybe there is another place to change datasource credentials (please specify where)

 

also i tried to reconfigure "Power BI Gataway Personal" i got the below error also

 

i tss1.jpgss2.jpg

kindly assist.

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Accepted Solutions
Moderator v-caliao-msft
Moderator

Re: PowerBI Azure refresh not working

@gorgo,

 

Could you use this account to log into Power BI services? A lot of issues can surface when the gateway version is out of date.  If you haven't updated the gateway for a month, or longer, you may want to consider installing the latest version of the gateway and see if you can reproduce the issue.

 

Regards,

Charlie Liao

View solution in original post

4 REPLIES 4
Super User
Super User

Re: PowerBI Azure refresh not working

@gorgo The published report in the Service won't update unless you've set up a schedule via a gateway. Or, unless you manually re-publish the Desktop file after you've refreshed it.

One of your screenshots already shows a gateway online with the dataset? Do you already have a gateway installed, or is that a different one?


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gorgo Frequent Visitor
Frequent Visitor

Re: PowerBI Azure refresh not working

@Seth_C_Bauer thank you for your reply.

i have indeed "Power BI Gateway - personal" installed, it was configured with my credentials successfully.

however when i try to reenter my credentials i get the below errorss3.jpgss4.jpg

Moderator v-caliao-msft
Moderator

Re: PowerBI Azure refresh not working

@gorgo,

 

Could you use this account to log into Power BI services? A lot of issues can surface when the gateway version is out of date.  If you haven't updated the gateway for a month, or longer, you may want to consider installing the latest version of the gateway and see if you can reproduce the issue.

 

Regards,

Charlie Liao

View solution in original post

gorgo Frequent Visitor
Frequent Visitor

Re: PowerBI Azure refresh not working

@v-caliao-msft i removed the old gateway and installed updated "On-Premises data gateway (Personal mode), the problem was not entierly solved:

if i refresh data from Power BI desktop, updated data are not reflected in Power Bi web interface "app.powerbi.com"

however if i refresh manually the dataset from the web interface, data is updated.

 

also i get schedule refresh did not work, im still looking for it.

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