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PowerBI Azure refresh not working

I have power bi configured on Azure, a dataset reading its data from excel document which is updated on daily basis. the refresh is done manually through powerbi desktop. after i click on refresh, my reports and dashboards are reading updated figures, i open it from power bi desktop; however if i open it from any browser, data is not updated, i will have to publish my power bi reports and dashboards from powerbi desktop publish button in order to see my data updated from browser.

 

i checked my settings i noticed a data source credentials error.

tried to change it or re-enter it, but didnt work as per the below image, maybe there is another place to change datasource credentials (please specify where)

 

also i tried to reconfigure "Power BI Gataway Personal" i got the below error also

 

i tss1.jpgss2.jpg

kindly assist.

1 ACCEPTED SOLUTION

@gorgo,

 

Could you use this account to log into Power BI services? A lot of issues can surface when the gateway version is out of date.  If you haven't updated the gateway for a month, or longer, you may want to consider installing the latest version of the gateway and see if you can reproduce the issue.

 

Regards,

Charlie Liao

View solution in original post

4 REPLIES 4

@gorgo The published report in the Service won't update unless you've set up a schedule via a gateway. Or, unless you manually re-publish the Desktop file after you've refreshed it.

One of your screenshots already shows a gateway online with the dataset? Do you already have a gateway installed, or is that a different one?


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@Seth_C_Bauer thank you for your reply.

i have indeed "Power BI Gateway - personal" installed, it was configured with my credentials successfully.

however when i try to reenter my credentials i get the below errorss3.jpgss4.jpg

@gorgo,

 

Could you use this account to log into Power BI services? A lot of issues can surface when the gateway version is out of date.  If you haven't updated the gateway for a month, or longer, you may want to consider installing the latest version of the gateway and see if you can reproduce the issue.

 

Regards,

Charlie Liao

View solution in original post

@v-caliao-msft i removed the old gateway and installed updated "On-Premises data gateway (Personal mode), the problem was not entierly solved:

if i refresh data from Power BI desktop, updated data are not reflected in Power Bi web interface "app.powerbi.com"

however if i refresh manually the dataset from the web interface, data is updated.

 

also i get schedule refresh did not work, im still looking for it.

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