Power Don't work on Window 10

[Badou]

hello. I have installed Power Bi desktop on my window 10, but it doesn't work.

I have this message here.

Feedback Type:
Frown (Error)

Error Message:
AS Process PID=16296 has exited with ExitCode=0, ExitTime=2021-04-01T14:01:19.4478686+00:00

Stack Trace:
Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcessUnexpectedExitException
   à Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.AcquireServerDynamicPortInfo()
   à Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.EnsureServiceIsReady()
   à Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.Start()
   à System.Threading.Tasks.Task.Execute()
--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---
   à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   à Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.<StartProcess>d__22.MoveNext()
--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---
   à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   à Microsoft.PowerBI.Client.Windows.Utilities.TaskExtensions.WaitAndUnpackException(Task task)
   à Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.CreateEmptyDatabase()
   à Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.<StartProcess>d__22.MoveNext()
--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---
   à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   à Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

Stack Trace Message:
AS Process PID=16296 has exited with ExitCode=0, ExitTime=2021-04-01T14:01:19.4478686+00:00

Invocation Stack Trace:
   à Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
   à Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
   à Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
   à Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
   à Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
   à Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass2_1.<SendAndMarshalExceptions>b__0(Object null)
   à System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   à System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   à System.Delegate.DynamicInvokeImpl(Object[] args)
   à System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
   à System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
   à System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
   à System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   à System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
   à System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
   à System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)
   à Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
   à Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
   à Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()
   à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   à System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
   à System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   à System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   à System.Delegate.DynamicInvokeImpl(Object[] args)
   à System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
   à System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
   à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
   à System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   à System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
   à System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
   à System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)
   à Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
   à Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.RefCount.RefCountScope.<Dispose>b__2_0()
   à Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass2_1.<SendAndMarshalExceptions>b__0(Object null)
   à System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   à System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   à System.Delegate.DynamicInvokeImpl(Object[] args)
   à System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
   à System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
   à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
   à System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   à System.Windows.Forms.Control.WndProc(Message& m)
   à System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   à System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   à System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   à System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   à System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   à System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   à Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.WaitOnUIThreadForTaskCompletion[T](Task`1 task)
   à Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.BlockUIAndRun[T](Func`1 asyncMethod)
   à Microsoft.PowerBI.Client.Windows.Services.FileManager.OpenFile(IPowerBIWindowService windowService, IPbixFile fileToOpen, Nullable`1 entryPoint)
   à Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, IPowerBIWindowService windowService, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType, IFileInformationProtectionManager fileInformationProtectionManager)
   à Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_0.<Main>b__1()
   à Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
   à Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
   à Microsoft.PowerBI.Client.Program.Main(String[] args)


PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.91.884.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcessUnexpectedExitException","MethodDef":"AcquireServerDynamicPortInfo","ErrorOffset":"110"}

PowerBIUserFeedbackServices_IsReported:
True

I see in discussion that some people have this issue, but they resolv it by upgrading window 7 to 10. But i am on window 10. But it doesn't work.

Any help please. Thank you in advance. 

[v-jingzhang]

Hi @Badou 

Can you install Power BI Desktop now?

Regards,

Jing

[Badou]

@v-jingzhang Thank you for your response and sorry for the delay in responding. I will check this and get back to you.      

[Badou]

@amitchandak Thank you and sorry for the delay in responding. I see the same issue on the internet. But, i'm using window 10, not window 7 and it still don't work.  

[v-jingzhang · Accepted solution]

Hi @Badou 

Where did you download the Power BI Desktop application? And it is a 32-bit or 64-bit installation?

You may try downloading the Power BI Desktop executable directly from Download Center. Make sure that your computer has met the following minumum requirements:

• Windows 8.1 / Windows Server 2012 R2, or later
• .NET 4.6.2 or later
• Internet Explorer 11 or later
• Memory (RAM): At least 2 GB available, 4 GB or more recommended.
• Display: At least 1440x900 or 1600x900 (16:9) required. Lower resolutions such as 1024x768 or 1280x800 aren't supported, as certain controls (such as closing the startup screen) display beyond those resolutions.
• Windows display settings: If you set your display settings to change the size of text, apps, and other items to more than 100%, you may not be able to see certain dialogs that you must interact with to continue using Power BI Desktop. If you encounter this issue, check your display settings in Windows by going to Settings > System > Display, and use the slider to return display settings to 100%.
• CPU: 1 gigahertz (GHz) 64-bit (x64) processor or better recommended.

Kindly let me know if this helps.
Community Support Team _ Jing
If this post helps, please Accept it as the solution to help other members find it.

[Badou]

Thank you. You save my life. 🙂

[Badou]

@v-jingzhang here is my configuration :

I have download powerbi from windows store.
I have a window 10
Memory (RAM) : 16 GB
Display: (1920 * 1080)
PROCESSEUR : Intel(R) Core(TM) i7-7600U CPU @ 2.80GHz 2.90 GHz
when i go to Settings > System > Display, and use the slider to return display settings to 100%, it still don't work.

Thank you 

[v-jingzhang]

Hi @Badou 

Thank you for your feedback. The environment is good enough to run PBI Desktop on. You can uninstall the PBI Desktop application and download the .exe installation package from Download Center directly. Lauch the installation package and install it following the guides. Sometimes the application downloaded from Windows Store may have some limitation when used. Try installing it manually.

Regards,

Jing

[amitchandak]

@Badou , I can see an issue reported like this. The only update I see for that it is not supported for Windows7. Users have not mentioned any OS. If error same update this with OS and vote for it.

https://community.powerbi.com/t5/Issues/Desktop-crash-after-upgrade/idi-p/1755714

If needed log a new one.